Reception Team Supervisor
The Limes Guest House – York
£13.75 per hour | 35–45 hours per week
We're looking for an experienced hospitality professional to become the Reception Team Supervisor at The Limes Guest House.
This is a leadership role for someone who takes pride in delivering exceptional guest experiences while confidently leading the day-to-day operation of an independent boutique guest house. Working closely with the management team, you'll take ownership of the front-of-house operation, support and develop the reception team, and ensure every guest receives the highest standard of service from booking through to departure.
Unlike a traditional hotel, our guests benefit from a convenient self check-in system using secure key safes, allowing you to focus less on sitting behind a reception desk and more on leading the operation, maintaining standards and continuously improving the guest experience.
As we continue to grow, you'll also play a key role in introducing and developing new services, including our planned room service breakfast offering.
Key Responsibilities
- Taking responsibility for the day-to-day operation of the guest house in the absence of senior management.
- Leading, motivating and supporting the reception team to deliver consistently exceptional guest experiences.
- Conducting inductions, training and ongoing coaching for new and existing team members.
- Monitoring team performance and ensuring company standards are consistently met.
- Taking ownership of guest feedback, complaints and service recovery, ensuring issues are resolved professionally and proactively.
- Overseeing reservations, occupancy levels and booking channels to maximise revenue opportunities.
- Monitoring daily arrivals and departures, ensuring every guest enjoys a seamless self check-in and departure experience.
- Carrying out daily operational checks to ensure the property is presented to the highest possible standard.
- Supervising room readiness and supporting the housekeeping team by assisting with turning over guest rooms during busy periods.
- Completing administrative duties including payment reconciliation, reporting and operational paperwork.
- Reporting and coordinating maintenance issues while ensuring minimal disruption to guests.
- Identifying opportunities to improve efficiency, guest satisfaction and operational procedures.
- Supporting recruitment, rota planning and team development.
- Assisting with the launch, organisation and ongoing operation of our future room service breakfast service.
- Leading by example and supporting every area of the guest house whenever required.
About You
You'll be someone who naturally leads from the front and enjoys taking ownership.
You'll ideally have:
- Previous supervisory or management experience within hospitality or hotels.
- A genuine passion for outstanding customer service.
- Excellent leadership, organisational and communication skills.
- Confidence in making decisions and solving problems independently.
- Strong IT skills and experience using booking or property management systems.
- Excellent attention to detail with exceptionally high personal standards.
- A flexible approach to working hours, including weekends and evenings.
What We Offer
- £13.75 per hour.
- 35–45 hours per week.
- A genuine leadership position within a growing independent business.
- The opportunity to influence how the guest house develops and operates.
- A supportive management team that values your ideas and initiative.
- Ongoing training and development.
- Minimal late-night reception duties thanks to our self check-in system.
If you're ready to take the next step in your hospitality career and want a role where you can genuinely make a difference, we'd love to hear from you.
Please send your CV together with a short cover letter explaining why you'd be the ideal addition to The Limes Guest House team.
Pay: £13.75 per hour
Work Location: In person
