About the Role:
Maidstone Innovation Centre is a dynamic and innovative location for, primarily, businesses in Medtech, Life Science and Health.
The post holder will be expected to support the Innovation centre in the effective day-to-day running of the Innovation Centre. The postholder’s will be responsible for delivering a professional and welcoming front-of-house experience at the Maidstone Innovation Centre, creating a positive first impression for all visitors, clients, and stakeholders.
The role is responsible for effectively managing communications, visitor processes, and enquiries, ensuring smooth day-to-day operations and consistently high service standards across the Centre.
As a key member of the Maidstone Innovation Centre team, the post holder serves as the primary point of contact and the “face” of the Centre. Working closely with colleagues, the role supports the delivery of an efficient and customer-focused service for tenants and visitors. This includes assisting individuals accessing the building with directions to events, room bookings, deliveries, and on-site businesses.
The post holder will be required to manage a busy reception environment, balancing multiple priorities while maintaining a calm, professional, and responsive approach at all times.
This is a full time post working 37 hours per week on site at the Innovation Centre on a permanent basis.
About Maidstone Borough Council:
Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy. We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.
We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.
At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.
Our Offer:
A range of benefits including:
- Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.
- Additional 3 days leave given to enable a close down of the offices between Christmas and New year.
- Free parking
- Range of flexible working opportunities to accommodate people’s home/work life balance including compressed hours, 9-day fortnight, part time.
- Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
- Employee Assistance Programme which provides confidential & independent information and access to counsellors
- Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.
- Life Assurance – three times your annual salary (for members of the LGPS)
- Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.
- Annual flu vaccine
- Cycle to work scheme
- Staff benefits discounts on leisure, eating out, holidays and shopping
- Excellent learning and career opportunities for committed individuals
- A professional fee payment, if required for the role
About You:
We are looking for a friendly, professional and highly organised individual to be the face of the Maidstone Innovation Centre. As the first point of contact for tenants, visitors, partners and stakeholders, you will deliver an exceptional front-of-house experience, creating a positive and lasting first impression for everyone who visits.
You'll thrive in a busy environment, confidently managing multiple priorities while maintaining a welcoming, customer-focused and solutions-driven approach. With excellent communication and relationship-building skills, you'll develop strong connections with customers and partners, providing high-quality support and outstanding service.
You will coordinate events and meeting room bookings from enquiry through to delivery, ensuring every event runs smoothly and exceeds customer expectations. Supporting the day-to-day operation of the Centre, you'll take pride in maintaining high standards, resolving issues proactively, and contributing to a vibrant, professional and collaborative business community.
Selection Process:
Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by an interview.
Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.
If you would like to discuss this position, please contact Maidstone Innovation Centre Manager on 01622 602462
Interview Date: 23rd September 2026
