Senior Document Controller
About Turnstone Management Systems
Turnstone Management Systems has provided management system services since 1994. We specialise in helping service-sector organisations achieve and maintain UKAS-accredited certification while improving legal compliance, operational performance and business resilience.
With more than 30 years of experience, we support organisations in implementing and maintaining effective quality, environmental, health and safety, and information security management systems.
We are a small, close-knit team with a strong family dynamic. Commitment, enthusiasm and honesty are central to the way we work. Our environment is fast-moving and constantly evolving, so we value people who are adaptable, practical and willing to roll with the punches.
The Role
We are seeking an energetic, highly organised and detail-oriented Senior Document Controller to join our team.
The successful candidate will take responsibility for the management, organisation and control of client project documentation. You will ensure that documents are accurate, current, accessible and compliant with relevant management system standards.
This is a senior position requiring strong leadership skills and practical experience working with ISO 9001, ISO 14001 and ISO 45001. You will help streamline document workflows, maintain reliable records and support teams in meeting quality, environmental, and occupational health and safety requirements, objectives and KPIs.
As part of a small team, the role may evolve according to the needs of the business. You will need to be comfortable taking initiative, responding to changing priorities and helping outside your immediate area of responsibility when required.
Key Responsibilities
- Develop, implement and maintain document control procedures that meet business, project and ISO management system requirements.
- Manage the preparation, review, approval, revision, distribution, retention and archiving of controlled documents on the SharePoint system.
- Create documents including policies, procedures, work instructions, forms, drawings, reports, contracts and correspondence.
- Ensure documents are correctly titled, numbered, classified and version-controlled.
- Maintain document registers, revision histories, approval records and distribution logs.
- Ensure current approved versions of documents are readily available and obsolete documents are appropriately withdrawn or archived.
- Work closely with the Director, SHEQ Consultants, Compliance Administrators and clients to coordinate document reviews and approvals.
- Monitor compliance with document control procedures and the requirements of ISO 9001, ISO 14001 and ISO 45001.
- Support internal and external audits by providing accurate, complete and traceable documentation.
- Identify opportunities to improve document workflows, record-keeping practices and management system effectiveness.
- Manage electronic document management systems, including SharePoint or equivalent platforms.
- Train and support employees in document control procedures, systems and best practices.
- Oversee document control activities across multiple projects and ensure deadlines are met.
- Support data governance, reporting and continuous improvement initiatives where required.
- Respond positively to changing business priorities and provide practical support across the wider team when needed.
Essential Experience and Skills
- Demonstrable experience as a Document Controller, Senior Document Controller or in a comparable records-management position.
- Practical experience implementing, maintaining or supporting ISO management systems.
- Strong working knowledge of:
- ISO 9001 - Quality Management Systems
- ISO 14001 - Environmental Management Systems
- ISO 45001 - Occupational Health and Safety Management Systems
- Experience managing controlled documents within a complex, regulated or multi-project environment.
- Strong knowledge of document lifecycles, version control, approval workflows, retention requirements and audit trails.
- Experience using SharePoint or a comparable electronic document management system.
- Ability to interpret management system requirements and translate them into effective document control processes.
- Excellent organisational and time-management skills, with the ability to manage competing and frequently changing priorities.
- Exceptional accuracy and attention to detail.
- Strong written and verbal communication skills.
- Demonstrable leadership skills, including the ability to train and support colleagues.
- Confidence working independently and collaboratively within a small team.
- A flexible, hands-on approach and willingness to contribute wherever the business needs support.
Desirable Experience
- Experience supporting UKAS-accredited certification or external certification audits.
- Knowledge of ISO 27001, ISO 13485 or other recognised management system standards.
- Experience with data governance, database design, data warehouses or large-data environments.
- Familiarity with reporting or data-analysis tools such as Tableau.
- Working knowledge of SQL, Python, Oracle or Informatica.
Person Specification
You will be a proactive, methodical and dependable professional who takes pride in maintaining accurate, reliable and compliant records.
We are looking for someone who demonstrates:
- Genuine commitment to the business and the wider team.
- Enthusiasm, energy and a positive approach to work.
- Honesty, integrity and open communication.
- Adaptability and resilience in a fast-changing environment.
- A willingness to roll with the punches and find practical solutions when priorities change.
- The confidence to take ownership without relying on layers of management or rigid corporate processes.
- Strong professional judgement and the ability to challenge non-compliant practices constructively.
- A collaborative attitude suited to a close-knit, family-style working environment.
Our Working Environment
Turnstone is a small business, and our working style is different from that of a highly structured corporate organisation. Roles are not confined by rigid boundaries, priorities can change quickly and everyone is expected to contribute to the success of the wider team.
If you prefer a highly corporate environment with fixed reporting layers, narrowly defined responsibilities and extensive formal processes, this role may not be the right fit for you.
However, if you enjoy being part of a close-knit team where your contribution is visible, your ideas are valued and colleagues support one another, you are likely to thrive at Turnstone.
Why Join Us?
This is an opportunity to join an established, forward-thinking organisation where you can make a genuine and visible difference. You will play an important role in strengthening our document control processes, supporting ISO compliance and helping us continue to deliver high-quality management system services to our clients.
In return, you will become part of a supportive, family-style team that values commitment, enthusiasm, honesty, initiative and mutual respect.
Mandatory Requirement
Applicants must have relevant practical ISO experience and be experienced in working with ISO 9001, ISO 14001 and ISO 45001.
Candidates who do not meet this requirement will not be considered.
Pay: £31,494.68-£51,642.53 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
