Salary: £26,394 - £27, 685
Hours: 37 hours per week
Location: Eastbourne Borough and Lewes District Councils
Contract: Permanent
DBS Check: Basic
Closing Date: 18/09/2026 at 12:00
Base: Lewes and Eastbourne
Are you passionate about providing excellent customer service and helping customers achieve the best possible outcomes? Are you a strong team player with a willingness to learn and develop? If so, we would like to hear from you.
An exciting opportunity has arisen within our Income department and we are looking to recruit to two roles within the department:
- Council Tax and Business Rates Advisor
You will be part of our thriving Income team, joining a dynamic and supportive service that values contribution, collaboration and professional growth.
About the role:
In these roles, you will interact with customers across multiple channels to respond to requests and queries, deliver core processes efficiently and effectively, and help provide a service that continually improves for our customers. You will manage accounts, apply discounts and exemptions, create and monitor payment arrangements and take recovery action where required.
About you:
The successful candidate will have current or recent experience in a customer contact environment, experience in either council tax and business rates or rents, and a good level of IT competency. You will be committed to delivering excellent customer service, able to work well as part of a team, and willing to learn new systems, processes and ways of working.
Please note: Experience in both areas is not essential; however, candidates should be open to being considered for either role based on their skills and experience.
What we offer:
We offer an excellent package of benefits, including:
- Career development opportunities
- Enrolment in the Local Government Pension Scheme
- A generous annual leave entitlement starting at 26 days per year, increasing with service
- Employee benefits, including free eye tests and flu vaccinations
- Discounted membership at local leisure centres
- Cycle to Work salary sacrifice scheme
- Confidential Employee Assistance Programme
Interview information
Please note that interviews for both roles will be held jointly, so candidates should be prepared to be considered for either position. For further information about the roles, please refer to the Job Description.
Please note, we do not accept CVs submitted without a fully completed online application form.
