About the company:
Proudly family owned with a long-standing history dating back to 1979, PULSAR® has preserved its vision in pushing the boundaries of manufacturing innovation - supplying working professionals with high-performance apparel, including high-visibility clothing and protective workwear. PULSAR® is a leading brand in certified, high-visibility protective apparel, operating with four factories worldwide, collaborating with premier distribution partners and selling over 5 million garments to date.
Today, PULSAR® is recognised as a global leader in high-visibility clothing and high-performance protective workwear, with its certified, technologically advanced apparel designed to protect wearers from all elements and potential workplace hazards. An experienced PULSAR® design team continues to refine it’s extensive line of protective clothing products, with renowned collections .
Following decades of innovation, PULSAR® remains committed to making working life safer and more comfortable for professionals across a breadth of industries, and the brand shows no signs of standing still.
To learn more visit – www.pulsaruk.com
Responsibilities:
- To always provide customer service excellence to all contacts through all channels of communication.
- Accurate processing of orders, stock enquiries, samples, returns and queries, using daily reporting tools available to ensure a high level of accuracy.
- Ensure all communication/interaction with customers is accurately recorded within the relevant IT systems and all IT systems are up to date and accurate.
- Take ownership of customer enquiries and complaints through first call resolution, responding to them in a timely manner and proactively following them through to a satisfactory resolution, referring to Team Supervisor as required.
- Communicate and co-ordinate with other departments within the business to ensure that our customers receive the best experience possible.
- Point of contact for first-line enquiries from Account Managers
- Shadowing of the key stakeholders to ensure you maintain a good understanding of the current practices/trends within the workwear industry.
- Identify any areas where we can improve our processes and procedures in order to provide our customers with the best customer experience.
- Any other reasonable duties which may be required by management from time to time.
Requirements:
- Passionate about delivering customer service excellence
- Excellent communicator and listener
- Excellent written communication skills
- Able to work on own initiative as well as being a key team player
- Attention to detail and accuracy
- Able to work well under pressure in a very fast paced environment
- Ability to organise and prioritise your own workload
- Problem solving and conflict resolution skills
Our Company:
PULSAR® is based in Worcester, just off junction 7 of the M5 with excellent modern facilities.
We offer a huge range of benefits but here are some of the headlines:
- Competitive salary
- 37.5hrs a week between 09:00 >17:00 Monday to Friday
- Hybrid (4:1) and flexible working 23 days holiday (increasing with service) plus B/H and a day off for your birthday
- Learning and development opportunities
As part of our company, you will enjoy working with a team of incredibly passionate, fun people, have the opportunity to contribute innovative ideas direct to the executive leadership team and progress your career. At PULSAR® we are committed to recruiting and retaining a diverse workforce with an equitable, inclusive environment.
Pay: £26,000.00-£26,812.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Work from home
Work Location: In person
