Advance Your Career with Fully Funded Online Customer Service Training
Start Date: Tuesday, 11th August
Location: Online (London-based applicants only)
Do you enjoy meeting new people and creating great customer experiences?
Whether you dream of working in hotels, restaurants, cafés, events or visitor attractions, this fully funded training programme is designed to help you build the skills and confidence employers in hospitality are looking for.
Please note: This is a funded training programme with employment support. It is not an immediate job vacancy.
Programme Details
Start Date: Tuesday, 11th August
Location: Online via Zoom (London residents only)
Duration: 2.5 weeks
Schedule: Monday to Friday, 9:30am – 3:30pm (including breaks)
Attendance is mandatory throughout the programme, as it is an intensive, tutor-led course designed to prepare you for employment.
Why Join?
Hospitality is one of the UK's largest employers, with opportunities to build a long-term career in customer-facing roles. If you're enthusiastic, enjoy helping people and want to gain recognised qualifications while receiving support into employment, this programme is for you.
What You'll Receive
- Fully funded training worth over £2,200
- Two nationally recognised NCFE qualifications
- Live online tutor-led sessions
- One-to-one career coaching
- Professional CV support
- Interview preparation tailored to hospitality employers
- Ongoing employment support after completing the course
Qualifications You'll Gain
NCFE Level 2 Certificate in Customer Service for Hospitality
You'll learn how to:
- Deliver outstanding customer service
- Handle customer enquiries and complaints professionally
- Work effectively as part of a team
- Understand hospitality industry standards
- Build confidence in customer-facing environments
NCFE Level 1 Certificate in Personal and Social Development
You'll also develop:
- Communication and teamwork skills
- Confidence and professional behaviours
- Goal setting and personal development
- Workplace wellbeing and resilience
- Essential employability skills
Where Could This Lead?
Our employability team will continue supporting you after the course with access to vacancies and guidance towards roles such as:
- Hotel Receptionist
- Front of House Assistant
- Guest Services Advisor
- Food & Beverage Assistant
- Café Team Member
- Customer Service Assistant
- Events Assistant
Who Can Apply?
To be eligible you must:
- Be unemployed
- Live in London
- Have the legal right to live and work in the UK
- Not be on a student visa
If you're passionate about hospitality and ready to take the first step towards a customer-facing career, we'd love to hear from you. Apply today and let us help you turn your enthusiasm into a recognised qualification and real employment opportunities.
Job Type: Temporary
Application question(s):
- Do you live in London?
- Are you currently unemployed?
- Do you have the right to live and work in UK?
- Are you currently on a Student Visa?
- Are you interested in working in Hospitality?
Work Location: Remote
