We're looking for an experienced Former Tenant and Sundry Debt Officer who thrives in a fast-paced environment. This role is focused on managing all aspects of sundry debt (including court costs and rechargeable repairs), handling account credits and refunds, and providing key council tax administration support, alongside recovering former tenancy debt.
The ideal candidate will be tenacious with a keen eye for detail, balancing empathy and compassion to agree on realistic, sustainable repayment plans while maintaining a proactive approach to maximise overall income recovery.
You'll play a vital role in streamlining our debt management processes, maintaining compliance, and supporting our wider Income function.
Your Day-to-Day Responsibilities
Maximise income across all sundry debt accounts—including garage accounts, rechargeable repairs, and court costs subject to a court order—by negotiating affordable repayment plans.
Investigate accounts with large credit balances to ensure compliance with money laundering regulations, process credit refunds, and prepare write-off requests in line with the Former Tenancy Procedure.
Support the Council Tax Officer with the administration and verification of council tax invoices for timely payment, and liaise directly with Local Authorities to resolve queries and challenge invoices where necessary.
Locate and contact former tenants using a variety of contact methods to negotiate affordable repayment of outstanding debt.
Work collaboratively with external partners, agencies, and internal departments to resolve customer disputes, handle queries, and optimise income collection.
Our Ideal Candidate? Your CV and cover letter will demonstrate the following:
Proven experience of effectively negotiating and collecting sundry debt (including recharges and court costs), as well as knowledge of former tenancy debt recovery procedures.
Experience handling council tax administration within a Social Housing environment, with proven confidence liaising with and challenging Local Authorities and external agencies.
Experience managing financial transactions, with knowledge of anti-money laundering regulations, account credits, and Data Protection Act protocols.
Case management experience, accurate note-taking, and strong communication skills to manage customer and stakeholder expectations effectively.
Who are Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Interested? Scroll down below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Cover Letter, showing us that you have what it takes to make a success of the role!
Please note, we're unable to accept applications without a Cover Letter for this role.
We reserve the right to close the application process earlier than the advertised closing date based on the volume/quality of applications received.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
