Join the ADHD360 Revolution!
- Role: SME Staff Supervisor (Inbound)
- Location: Remote (occasional travel to Nettleham)
- Salary: £31,794.00 per annum
- Hours: 40 hour per week
- Monday to Friday 9am - 5pm
About Keys Health
Keys Health is a division of Keys Group and is made up of ADHD360, Autism 360 and Mable.
ADHD360 and Autism 360 diagnose, treat and empower those living with Neurodiversity to unlock their potential and live brighter lives. Mable delivers a complimentary speech and language therapy that supports a range of communication challenges through schools and privately.
Our mission is simple (but mighty): to make neurodiversity something to celebrate, not hide. Help us make every patient’s journey the best it can be.
About the role
We’re looking for a dedicated and highly organised SME to oversee and lead a fast-paced enquiries team, specialising in managing the patient contact within their assigned pods. The successful candidate will be responsible for monitoring performance metrics and ensuring service level agreements (SLA’s) are consistently met. They will be skilled in handling escalated customer issues.
What You’ll Do
- Oversee the day-to-day operations of your pod, providing leadership and guidance through regular 1:1 meetings and performance appraisals.
- Ensure that all team members complete their tasks in a timely manner, maintaining high standards and quality of service.
- Take responsibility for the smooth management of patient-related administrative tasks, ensuring a seamless experience for patients and clinicians alike.
- Provide ongoing training and support to new and existing enquiries administrators, ensuring they are fully equipped to perform their roles efficiently and in line with established procedures.
- Prepare and analyse performance reports including identifying trends, themes and areas for improvement.
- Ensure that all team processes are consistently reviewed, updated, and aligned with current business needs, proactively identifying opportunities for improvements to enhance operational efficiency and effectiveness.
- Assist with recruitment, interviewing potential candidates, and training of new team members.
- Contribute to fostering and maintaining the ADHD360 culture, ensuring that all team members embody the organisation’s values and mission.
What You’ll Bring
- Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel.
- Organisation skills and an ability to manage own workload whilst supporting their team.
- Excellent telephone skills to handle calls with a variety of unknown topics, while maintaining a compassionate yet task-focused approach, even under pressure.
- An ability to work on own initiative yet be a key part of a team.
- Be a natural problem solver.
- Positive outlook and an ability to work well under pressure.
- Being flexible to ‘go the extra mile’ when a patient in need requires that ‘little bit extra’.
Benefits:
- 33 days holiday (including bank holidays) plus the option to buy more with our purchase holiday scheme
- Your birthday off, because nobody should work on their special day!
- Enhanced pension contributions above the statutory minimum
- Enhanced family-friendly benefits, including maternity, adoption, shared parental and paternity pay, plus paid fertility leave
- Training & Development Opportunities, helping you grow your skills, confidence, and career
- Flexible Working Approach, empowering you to balance work and life in a way that works best for you with remote or hybrid roles available
- DBS check paid for by us
- Electric Vehicle Scheme to help you make the switch to greener driving
- Blue Light Card discounts
- Medicash healthcare plan
- Wellbeing support whenever you need it
- Cycle to Work Scheme, making it easier (and more affordable) to get active, save money, and commute sustainably
- My Staff Shop access, giving you exclusive discounts and savings on hundreds of top brands
- Employee Assistance Programme offering confidential advice and support
- 12.5% discount on Keys Health services for you and your family
- Exclusive use of our ADHD360 holiday home near Alton Towers for a fun-filled getaway
- Company celebration events, because successes are worth celebrating togetherApply today and help us deliver care that truly counts.
Safeguarding Commitment
ADHD360 is dedicated to safeguarding the wellbeing of children, young people and adults. All team members must follow safeguarding policies, attend required training, and act responsibly to protect those we support.
If you’re motivated, adaptable and want a role where you can make a genuine difference every day, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £31,794.00 per year
Ability to commute/relocate:
- Nettleham LN2: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you require sponsorship now or in the future?
Experience:
- Supervisory: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Nettleham LN2
