At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.
Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Account Manager to join our team.
Salary: £60,000-£70,000 (6 month ramp up to mobilization)
Shift Pattern: Monday-Friday, 40 hours per week
Location: London
Key Responsibilities:
-
Lead the overall operation of the account, ensuring exceptional food, hospitality, and customer service standards.
-
Build and maintain strong relationships with clients, acting as the primary point of contact for key stakeholders.
-
Deliver contract objectives, ensuring compliance with all company, client, and legal requirements.
-
Drive commercial performance through effective budget management, cost control, and revenue growth opportunities.
-
Lead, inspire, and develop high-performing teams, creating a positive and engaging workplace culture.
-
Analyse operational and financial data to identify trends, enhance performance, and support informed decision-making.
-
Champion innovation across workplace dining, hospitality, sustainability, and employee engagement initiatives.
-
Ensure consistent delivery of high-quality food presentation, service standards, and customer experiences.
-
Oversee health & safety, food safety, and quality assurance processes across the account.
-
Proactively identify opportunities for continuous improvement and implement solutions that add value to the client and business.
-
Manage mobilisations, contract transitions, and operational change projects effectively.
-
Maintain a visible presence across the operation, responding quickly to client and team needs in a fast-paced environment.
Essential Requirements
-
Proven Account Manager experience within contract catering.
-
Strong client relationship and stakeholder management skills.
-
Excellent commercial and financial acumen.
-
Experience leading and developing large operational teams.
-
Passion for service excellence, innovation, and continuous improvement.
-
Adaptable, proactive, and able to thrive in a demanding hospitality environment.
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
-
Personal Development and Training opportunities
-
Life assurance scheme
-
Pension scheme
-
Holiday allowance
-
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
-
Eye care
-
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
-
Family friendly support
-
Regular social events and communication with our leaders
-
A holiday purchase scheme
-
Volunteering days
-
Professional subscriptions
-
Recognition schemes and people awards
-
Long service awards
-
Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.
Partnerships, Innovation, Integrity, Quality, Fun
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/0308/43380001/52824337/SU #Vacherin
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
