Front of House Concierge
Be the face of Birmingham's newest premium workspace.
At BLOCK, we're creating more than office space – we're building thriving business communities. Our workspaces bring together ambitious businesses, entrepreneurs and professionals in beautifully designed environments where people love to work.
We're looking for an exceptional Front of House Concierge to become the face of our Birmingham workspace. If you're passionate about delivering outstanding customer service, love creating memorable first impressions and thrive in a fast-paced environment, we'd love to hear from you.
About the Role
As our Front of House Concierge, you'll be the first person our members, occupiers and visitors meet every day. You'll ensure everyone receives a warm welcome while helping to create an exceptional workplace experience.
No two days are the same. You'll combine reception, concierge and community responsibilities with operational support, helping to ensure the building runs smoothly while fostering a vibrant and engaging atmosphere.
What You'll Be Doing
You'll be responsible for:
- Delivering a professional, friendly and welcoming reception service.
- Greeting members, visitors and contractors and managing visitor sign-in.
- Supporting our office occupiers with day-to-day enquiries.
- Managing meeting room and event space bookings.
- Handling telephone, email and reception enquiries.
- Receiving and managing post and deliveries.
- Maintaining a clean, organised and welcoming reception and communal areas.
- Coordinating office supplies and reporting maintenance issues.
- Supporting networking events, workshops and community activities.
- Helping introduce additional services and benefits for our members.
- Managing access passes, security procedures and contractor records.
- Acting as a First Aider / Fire Warden (training provided where required).
- Working closely with the General Manager and wider BLOCK team to deliver an exceptional customer experience.
About You
You'll enjoy building relationships and genuinely care about delivering first-class service.
Ideally you'll have:
- At least one year's experience in a reception, front of house, hospitality or administrative role.
- Excellent communication and interpersonal skills.
- A confident, professional and approachable manner.
- Strong organisational skills with excellent attention to detail.
- Good IT skills, including Microsoft Word, Excel and Outlook.
- The ability to remain calm and professional under pressure.
- A proactive approach and willingness to take ownership.
- Barista trained or experience of working in a fast-paced café or specialty coffee shop (holiday / absence cover)
- Excellent written and spoken English.
- Experience within serviced offices, hospitality, hotels, premium retail, coworking or customer-facing environments would be highly advantageous.
- Experience with social media, basic design tools or community engagement is also beneficial but not essential.
Working Hours
- 40 hours per week
- Monday to Friday
- Typically 9.00am to 5.00pm (may vary for holiday/absence cover)
- 30-minute unpaid lunch break
- Occasional paid evening hours may be required to support member events
Why Join BLOCK?
At BLOCK, we're passionate about creating inspiring workplaces where businesses flourish and people genuinely enjoy coming to work.
You'll be joining a supportive, ambitious team where no two days are the same and where your contribution will have a real impact on the experience of every member and visitor.
If you're someone who enjoys meeting people, solving problems, organising events and delivering exceptional customer service, we'd love to hear from you.
Apply today and become the face of BLOCK Birmingham.
Pay: £26,728.00 per year
Work Location: In person
