Supervisor
Responsible to: Coffee Shop Manager, the Duck and Teapot
Pay: £13.65 per hour
Hours of work: Minimum 30 hours per week, various shifts, including some weekends.
Who are we?
127 Trading Ltd is the trading subsidiary of the charity called the Mix Stowmarket Ltd. The charity Inspires, empowers, and supports young people, to enable them to develop resilience, to thrive and unlock their full potential.
127 Trading was established to generate unrestricted profit for the Mix. It is wholly owned by the Charity and operates under a board of directors. We operate 4 coffee shops, on different sites, one within The Mix charity building in Stowmarket, the Duck and Teapot at Needham Market, within The Co-op building in Hadleigh and one within the University Suffolk building, in Ipswich.
All profits are reinvested back into youth provision – from one-to-one mentoring and alternative education to life skills, employability training, and SEN youth work. The coffee shops also provide valuable volunteering and employment opportunities for young people, giving them hands-on experience in the workplace.
More than a Coffee Shop
When you visit one of our coffee shops, you’re not just enjoying a coffee – you’re investing in the future of local young people.
Overview and purpose of the role
The Supervisor will work at the Duck and Teapot, Needham Lakes, Needham Market. As well as providing support to the Coffee Shop Manager, they will help supervise a team, creating a positive and welcoming environment. Customer satisfaction and a friendly, can-do approach is essential in this role.
In 2022 to meet the growing need for a friendly, welcoming coffee shop at Needham Lake. Now a favourite stop for walkers, families, and dog owners, it serves everything from sandwiches and smoothies to ice cream (plus pupuccinos for four-legged friends).
Main responsibilities:
· Supervise, and maintain Front of House (FOH) and team members
· Create a welcoming atmosphere for both staff and customers
· Respond to customer feedback including resolving customer complaints and concerns in a professional and timely manner
· Assist the Coffee Shop Manager in all aspects including training
· Be a responsible key holder, including opening and closing, as per the rota
· Ensure compliance with food safety, health and safety, and allergen processes, and all applicable laws and regulations
· Place orders and manage stock
· Perform stock checks as and when required
· Cash handling and banking; till work.
· Maintain the highest standard of cleanliness and hygiene in both FOH and kitchen areas.
· Assist with food preparation and coffee delivery to the highest standard.
· Keep areas clean and tidy throughout the day ensuring equipment and facilities are cleaned down and prepped for the following day.
Person Specification
Qualifications, knowledge, skills and / or experience
Essential
- A suitable level 2 or above qualification in catering or hospitality (or equivalent experience in the catering / hospitality industry)
- At least 2 years’ experience of catering or hospitality, preferably in a supervisory or management capacity, and preferably in a similar cafe / coffee shop setting
- Ability to work under pressure while maintaining a positive attitude.
- Experience of cash and card handling and till procedures.
- Base knowledge of barista skills
- Sound knowledge of legislation and best practice relevant to the catering / hospitality and experience of compliance and maintenance of standards
- A good working knowledge of electronic point of sales systems and processes.
- A willingness to work flexibly including peak times (evenings and weekends/ Bank Holidays) and cover all operational duties as part of the team switching between sites when required.
- Passionate about customer service with all visitors feeling welcome and valued, cleanliness and presentation standards
- An openness to the aims of the charity, youth work and young people.
- Sound management and people skills experience with an ability to train and develop a team.
- An understanding of safeguarding and a willingness to work with young people
- Excellent communication and interpersonal skills to established and maintain effective working relationships with both internal colleagues and external contacts / organisations
127 Trading Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks.
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
Pay: £13.65 per hour
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
