Overview
Join our dynamic team as a Service Advisor and become the vital link between our valued customers and our skilled technicians. In this energetic role, you will deliver exceptional customer service by understanding client needs, explaining repair options, and ensuring a smooth, transparent service experience. Your mechanical knowledge and sales skills will drive customer satisfaction while supporting the growth of our service department. This position offers an exciting opportunity to engage with customers daily.
Responsibilities
- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Clearly explain repair recommendations, maintenance options, and available services to customers
- Upsell additional services or products that enhance vehicle performance and safety, maximizing customer value
- Coordinate with technicians to prioritize repairs, ensuring timely completion of work
- Handle cash transactions accurately, including processing payments and issuing receipts
- Maintain detailed records of customer interactions, service orders, and vehicle history
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns
Experience
- Proven experience in customer service within an automotive or retail environment is preferred
- Strong mechanical knowledge or familiarity with vehicle systems enhances communication with both customers and technicians
- Comfortable handling cash transactions with accuracy and attention to detail
- Excellent communication skills, active listening, and a positive attitude are essential for success in this role
Pay: £27,000.00-£36,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
