Customer Service & Retail Executive
Boston Blinds is a growing company, supplying blinds, shutters, curtains, and awnings across Lincolnshire. We own and operate an ecommerce site as well as manufacturing many of the blinds we sell.
We require a Customer Service Executive, based in our Spalding and Boston showrooms to serve our customers face to face, as well via Social Media Channels, Email and Telephone.
As an administrative role, you will use your skills to facilitate processing of customer orders through our industry leading software package. You will be responsible for booking in measuring and fitting appointments across Lincolnshire, along with managing the fitters diary, coordinating with the team all our showrooms.
Customer focus
- Ability to empathise with and prioritise customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution. Negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues and being able to escalate when necessary
- Ability to determine customer needs and provide appropriate solutions
- Guiding customers to the correct product for their needs
Problem solving skills
- Effective problem solving skills including decision making, time management and task prioritisation
- A logical and rational approach to problems is an essential requirement.
- Action oriented and self-disciplined
- Organised and detailed
- Creative, problem solving ability with a passion for excellent customer service
Communication skills
- Excellent written and verbal communication skills
- Communicate correctly and clearly with all internal and external customers
- Excellent documentation skills
- Good comprehension skills – ability to clearly understand and state the issues that customers present
- Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Computer knowledge and skills
- Familiarity with Windows Operating Systems and Microsoft Office
- Demonstrates a proficient knowledge of Social platforms such as WhatsApp, FB messenger
- Excellent typing skills
- Ability to adapt to changing to communication channels
Salary Range £24784 to 28000 depending on experience
Job Types: Full-time, Permanent
Benefits:
Work Location: In person
