Hire Controller – Tool & Construction Equipment Hire (Kent Depot)
Are you an organised and customer-focused individual looking to build your career within the tool hire industry?
We are looking for a Hire Controller to join our Kent depot and support the smooth day-to-day running of hire operations. This is an excellent opportunity for someone with strong administration, coordination, and customer service skills who enjoys working in a fast-paced environment.
The role involves managing customer enquiries, coordinating equipment hires and collections, and supporting the wider depot team to ensure an efficient and professional service at all times.
About Us
The Hireman is a growing, independent tool hire company, supplying professional contractors across London, the Home Counties, and beyond. Founded in 1985, we’ve built an excellent reputation for service, reliability, and going out of our way to help our customers.
We believe we’re successful because we make life easy for our clients – and we give our people the tools, trust, and support to make that happen.
What will I be doing?
Based at our Kent depot, the Hire Controller will play a key role in supporting depot operations and ensuring the efficient coordination of hire activity.
Working closely with the depot team, drivers, and customers, you will manage incoming enquiries, process hires and off-hires, coordinate deliveries and collections, and help maintain high levels of customer service and operational efficiency.
This is a varied and hands-on role that would suit someone who is highly organised, proactive, and enjoys working as part of a team.
- Handling incoming customer enquiries and hire requests
- Preparing quotations and processing hire orders
- Coordinating equipment deliveries, collections, and exchanges
- Managing off-hires and ensuring accurate system updates
- Building and maintaining strong customer relationships
- Supporting stock availability and fleet utilisation
- Liaising with drivers, fitters, suppliers, and the wider depot network
- Assisting with invoicing and general hire administration
- Maintaining accurate records and ensuring attention to detail
- Supporting a safe, organised, and efficient depot operation
What do I need?
- Previous experience in a hire controller, hire desk, or customer service role (tool, plant or access industry, construction supply, or logistics preferred)
- Excellent communication and interpersonal abilities, confident liaising with customers, colleagues, and suppliers.
- A solid work history showing commitment, integrity, and progression.
- A proactive, customer-focused approach with the ability to multitask in a busy environment.
- Strong IT skills and attention to detail when processing orders.
- A team player who enjoys working collaboratively with others.
- A positive attitude, problem-solving mindset, and a good sense of humour.
What are we offering?
- Starting salary £30,000 per annum (negotiable based on experience)
- Health cash plan with virtual GP service
- Enhanced contributory workplace pension scheme
- 28 days’ holiday (including bank holidays), rising to 33 days after five years’ service
- Working hours of 7.30am – 5pm, Monday to Friday
- Company workwear, including PPE
- Fresh fruit, snacks, and drinks in the depot
- Free equipment loans and staff discount on purchases
- A Christmas turkey (or alternative seasonal gift)
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
Work Location: In person
