Business Support Coordinator / Graduate Coordinator (Fixed-Term – 6 months)
Full-Time | Office Based BS2, Bristol
Aery Ltd is an award-winning manufacturer of beautifully designed home fragrance and wellbeing products under the Osmology brand, with sustainability at the heart of everything we do.
We're looking for a highly organised Business Support Coordinator to join our small team on a fixed-term contract. This is a varied role offering exposure across Sales, Operations, Finance and Marketing. You'll provide day-to-day support across the business, helping to keep the business running smoothly while gaining valuable commercial experience in a fast-paced, growing company.
As you'll be supporting our Sales team and communicating with customers on a regular basis, we're looking for someone who enjoys building positive relationships, delivers excellent customer service and has a genuine interest in our products and brand. We encourage applicants to take a look at our ranges before applying, as we'd love to hear what interests you about working with us.
While this is not a dedicated graduate programme, we welcome applications from experienced administrators as well as recent graduates who can demonstrate the practical skills, professionalism and initiative needed to succeed in a busy environment. Relevant experience may have been gained through placements, internships, part-time employment, university projects, volunteering or leadership roles alongside your studies.
This position does not qualify for visa sponsorship, including for applicants currently on a Graduate Visa. As the role may become permanent as the business grows, it does not meet the current eligibility requirements for sponsorship under the Skilled Worker visa route. Applicants must therefore have the unrestricted right to work in the UK.
The Role
You will play an important role in supporting the smooth day-to-day running of the business, working across a wide variety of administrative and operational tasks.
This role is ideal for someone who enjoys variety, thrives in a fast-paced environment and has excellent organisational skills. As you will regularly communicate with customers and colleagues, strong written and verbal communication skills are essential.
Key Responsibilities
- Process sales orders received via email, telephone, customer portals, and trade shows
- Provide B2B customer service via telephone and email, handling enquiries relating to damages, order queries, parcel tracking, and general support
- Coordinate UK dispatch processes
- Manage marketplace platforms such as Faire and Creoate, responding to customer enquiries, processing orders and maintaining product listings
- Coordinate samples, sales representative kits and trade show materials
- Maintain compliance documentation
- Maintain the product database and product matrix, ensuring information remains accurate and up to date
- Prepare and update key account line sheets
- Support the Finance team with credit control activities
- Provide general administrative support across the business
- Assist with ad hoc projects to support the wider Operations and Sales team
About You
We're looking for someone who is highly organised, detail-oriented and enjoys supporting a variety of business functions. You'll be proactive, adaptable and willing to get involved wherever support is needed while developing valuable experience within a growing business.
Skills & Experience
- Excellent written and verbal communication skills, including a confident telephone manner.
- Strong attention to detail and a high level of accuracy
- Ability to prioritise workload and manage multiple deadlines
- Confidence working with systems, data and administrative processes
- Positive, proactive and solutions-focused approach
- Naturally inquisitive with strong problem solving skills
Ideal Background
We welcome applications from recent graduates with strong academic results in Business, Operations, Logistics, Management, Retail Management or related disciplines. We also encourage applications from graduates in other subjects who have gained relevant administrative, operational or customer-facing experience. Candidates with equivalent administrative experience are also welcome to apply. We're particularly interested in applicants who can demonstrate:
- Strong organisational and administrative skills.
- Experience managing competing priorities and meeting deadlines
- Confidence using spreadsheets, particularly Microsoft Excel
- Experience gained through internships, placements, part-time employment, university projects, student societies, volunteering or customer-facing roles
- A genuine interest in working for a Bristol-based design and manufacturing business.
Why Join Aery?
- Be part of a growing, sustainability-focused brand
- Work within a supportive and collaborative team
- Opportunity to develop across operations and logistics
- Varied role with real responsibility and progression opportunities
- One day per week working from home may be considered following successful completion of the initial induction and training period.
This is a hands-on role within a successful and growing brand, offering the opportunity to build experience across a dynamic business. We rely on a collaborative, team-focused culture where flexibility and a willingness to support colleagues across the wider organisation are key to our continued success.
Location & Availability
As this is an office based role in Bristol with an immediate business need, priority will be given to candidates who are already based in Bristol and are available to commence employment within four weeks.
Applicants should be able to reliably commute to our BS2 office. We are keen to progress suitable candidates quickly and encourage early applications. The advert may close once we have received a sufficient number of applications.
How to Apply
If this role sounds like a good fit, please submit an up-to-date CV tailored to the position, including your mobile number so HR can contact you easily.
When applying, please highlight any relevant experience gained through employment, internships, placements, university projects, volunteering or extracurricular activities that demonstrates your organisational, administrative, analytical or customer service skills.
Applications must include responses to the screening questions to be considered.
No recruitment agencies, please.
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
- Transport links
Application question(s):
- This role involves speaking with B2B customers by telephone and email on a daily basis. Please describe any experience you have providing customer service or handling customer enquiries.
- Before applying, did you visit our website or social media pages? If so, is there a particular product or collection that caught your attention, and why?
- This role involves regular telephone contact with customers, suppliers and colleagues. Which of the following best describes your experience?
- I am very confident and regularly speak with customers by telephone.
- I am confident and have some experience speaking with customers by telephone.
- I have limited experience but am keen to develop my telephone communication skills.
- I have little or no experience speaking with customers by telephone.
- Do you live in Bristol or the surrounding area or within a reasonable commuting distance of our BS2 office?
- This role does not qualify for visa sponsorship, including Graduate Visa applicants. Applicants must have the unrestricted right to work in the UK.
- Tell us about your administration and organisation skills that you think are relevant to this role.
- Why would you like to work for us, and what interests you about our business?
- If successful when would you be available to start
Education:
- A-Level or equivalent (required)
Work Location: In person
