Hours of work: 10:00am – 6:30pm Monday – Thursday, 9:30am – 4:30pm Friday
Website: waddle.co.uk
Job Type: Permanent
Salary: £28,000 - £35,000 depending on experience with an uncapped commission structure (OTE £50,000+)
At Waddle, we do insurance differently.
We’re a growing, people focused business that believes work should be ambitious, rewarding and enjoyable. We care about our clients, we care about our people and we’re big believers that great results come from having the right people in the right environment.
We’re looking for a Health Insurance Adviser to join our team and help clients find the right cover for their individual needs.
If you have experience in the Health Insurance industry, are commercially minded and genuinely interested in helping clients protect themselves and their families, we’d love to hear from you.
The Role:
As a Health Insurance adviser, you’ll be responsible for guiding clients through their private medical insurance options, understanding what is important to them and recommending appropriate solutions.
You will be speaking with clients over the phone, building rapport, asking the right questions and making what can sometimes feel like a complicated product, easy to understand.
You’ll be expected to combine great customer service with strong sales performance, ensuring clients receive the right advice while also achieving your own individual targets and contributing to team targets.
Key Responsibilities:
- Advising new and existing clients about their private medical insurance requirements
- Conducting thorough fact finds to understand clients circumstances, needs and priorities
- Providing clear and compliant advice on PMI products and options
- Comparing suitable policies and explaining the differences between providers and levels of cover
- Clearly explaining policy benefits, exclusions, excesses, underwriting and key terms
- Building trust and rapport with clients over the telephone
- Maintaining accurate and compliant records of all client interactions
- Keeping your product knowledge up to date
About you:
- Experience within Health Insurance is essential.
- Can identify a clients needs rather than just selling a product
- Able to provide comprehensive, advice led review and recommendations, ensuring these are tailored to client needs
- Strong communication and relationship-building skills.
- Results-driven with a proactive approach to identifying opportunities
- Motivated, ambitious, and committed to professional development
- Be able to work collaboratively through best shared practice
- Ability to speak with high networth individuals
- Commercially minded
What We Offer
- Experience based salary with a rewarding and competitive commission structure
- A supportive, collaborative, and dynamic team culture.
- Ongoing training and development, including professional qualifications.
- A structured career path with opportunities for progression.
About Waddle
Waddle is a fast-growing life and protection insurance company with over twelve years of experience in the industry. Renowned for our client-first approach and unique processes, we’ve built a strong reputation within the insurance sector for delivering a trusted, high-quality service.
We're proud to be recognised as one of the UK's leading protection brokerages. Our commitment to exceptional customer outcomes has allowed us to continue to invest in our people with the added bonus of industry recognition.
This year, 8 of our female employees were shortlisted for the Women in Protection Awards, with 4 progressing to become finalists, showcasing the incredible talent we continue to develop and support. We were also recognised at Legal & General's 2026 Business Awards, winning Outstanding Customer Outcome and Hero in the Middle.
2026 isn't the start of our recognition. In 2025, we were awarded Intermediary of the Year 2025, Outstanding Customer Outcome at Legal & General's 2025 Business Awards, and Cover's Excellence in Customer Service Award. These achievements reflect the expertise, professionalism and customer-first values demonstrated by our team every day.
These awards aren't just trophies on a shelf, they're recognition of the culture we've built, our commitment to doing the right thing, and the opportunities we create for our people to thrive, develop and make a real difference every day.
Over the past eight years, we’ve continued to expand, now proudly operating from two offices in the heart of the Uplands, Swansea, with a talented and ever-growing team of 40 professionals. At Waddle, we believe that our people are our greatest asset. That’s why we invest heavily in training and development from day one. Our comprehensive training programme begins as soon as you join and continues throughout your career with us. You’ll have access to a mix of in-house and external learning opportunities, including the chance to gain professionally accredited qualifications such as CIPD, ILM, CeMAP, and R05.
Our Culture
We’ve built a workplace culture that’s collaborative, inclusive, and supportive, where every voice is heard, and every contribution matters. We take pride in maintaining a warm and friendly atmosphere, one that encourages both professional growth and personal wellbeing.
Both of our offices are proudly dog friendly, our four-legged friends bring smiles to the team and help make every day a little brighter (you can even meet them on our website!).
What to Expect When You Join Us
- Become part of a vibrant, collaborative team where ideas and creativity are encouraged across all departments.
- Receive one-to-one mentoring as you learn your role, with continuous training to keep your knowledge up to date.
- Enjoy an exciting career path, with clear opportunities to progress into senior roles.
- Contribute to live projects and make an impact from day one.
- Join a social and active workplace that genuinely cares about employee wellbeing.
Why Work for Us
At Waddle, we go beyond the standard perks, we focus on making work enjoyable, rewarding, and meaningful.
Here’s what you can look forward to:
- Staff Away Days - Our legendary team days are a highlight of the year! We split into two teams and take on fun challenges like paintballing, zorb football, and hiking up Pen Y Fan.
- Dog-Friendly Offices - A variety of office pups brighten our days and keep morale high.
- Regular Home-Cooked Meals - From summer BBQs to homemade curries and baking sessions, we love great food and good company.
- Comprehensive Training & Development - All training is fully funded by Waddle, supporting your growth both within and beyond the company.
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site gym
Experience:
Work Location: In person
