Ross + Liddell are looking for an experienced Administrator to join their friendly, fast paced Client Support Team. Daily Duties include:-
- Answering inbound calls, directed from our Switchboards;
- Making outbound client calls providing regular updates;
- Operating Live Chat, answering client queries and raising tickets for any action points, to ensure that queries are followed up.
- Taking ownership of issues and liaising with internal and external stakeholders to satisfactorily resolve the matter
- Proactively manage own case load ensuring responses to clients are provided in accordance with our Written Statement of Services
- Providing a high quality service to all clients each day, via telephone and Live Chat;
- Tracking daily action points and following up with relevant teams to ensure that queries are resolved quickly;
- Reporting to Senior Staff with regular updates on ongoing enquiries;
- Updating Property Management System with notes from calls/Live Chat, for ease of reference for other teams.
Ideal candidates should demonstrate:-
- Experience in a similar customer service role;
- Good call handling skills;
- Good verbal and written communication and organisational skills with the ability to work to a deadline;
- Experience in Microsoft packages, including excel;
What do candidates get in return ?
- Great salary package
- Mon-Fri role - no weekend working
- Optional Hybrid (1 day per week at home)
- Optional shift pattern, 8-4, 9-5 or 6-10
- Generous annual leave package, starting at 23 days, rising to 25
- 9 public holidays each year
- Get your birthday off, over and above your annual leave
To apply, please submit your CV, with covering letter. Please ensure that CV covers dates of employment for all work experience.
Interviews will be held on Thurs 10th and Fri 11th - applicants should be available on these dates to attend interview in person.
Job Types: Full-time, Permanent
Benefits:
Ability to commute/relocate:
- Glasgow, Glasgow: reliably commute or plan to relocate before starting work (required)
Work Location: In person
