Site Manager
Contract: Professional Services, Production & Technology
Location: Luton, LU1 3PG
Hours of work: 40
Contract Type: Permanent
We are seeking a Site Manager to act as the lead contact on site for clients and internal stakeholders, overseeing the successful delivery of facilities management services across the site.
This role is responsible for ensuring operational excellence, client satisfaction, and delivery in line with contractual and legal obligations.
Job Description
We are looking for a customer-focused leader with facilities management experience, engineering knowledge, and a strong understanding of both hard and soft services.
The successful candidate will drive performance, maintain compliance, manage financial responsibilities, and create a positive and collaborative working environment.
Key Responsibilities
- Take overall responsibility for the management of the site.
- Ensure all contract deliverables, KPIs, and SLAs are consistently achieved or exceeded.
- Act as the primary point of contact for assigned client accounts and key stakeholders.
- Build strong client relationships and align service delivery with client priorities.
- Lead the delivery of facilities services including cleaning, technical, waste, catering, and other site services.
- Monitor SLA performance, reporting requirements, and performance reviews in collaboration with clients.
- Oversee site financial performance, cost management, and support P&L objectives through efficient resource planning.
- Lead, develop, mentor, and empower managers, supervisors, and frontline teams while promoting a safety-first culture.
Professional and Personal Competencies/Qualifications
- Facilities management experience.
- Engineering knowledge.
- Experience managing hard services with exposure to soft services.
- Strong customer focus and communication skills.
- Managerial and people management experience.
- IOSH qualification required.
- Full UK driving licence (Car Band 3) required.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
