Duties
- Deliver exceptional customer service, creating a welcoming and friendly atmosphere for every guest
- Prepare and serve high-quality coffee, hot drinks, cold beverages, and food to company standards
- Operate the till accurately, handling cash and card transactions efficiently
- Maintain excellent product knowledge to confidently answer customer questions and make recommendations
- Ensure food and drinks are presented to a consistently high standard
- Keep the café clean, organised, and well-stocked throughout the day
- Assist with opening and closing procedures, including cleaning and restocking
- Follow food hygiene, health and safety, and allergen procedures at all times
- Work closely with the kitchen and wider team to ensure smooth service during busy periods
- Replenish stock and report low inventory levels when required
- Support the team with general café duties and help maintain a positive working environment
Requirements
- Previous experience in a café, coffee shop, or hospitality environment is preferred
- A passion for delivering outstanding customer service
- Experience preparing coffee using an espresso machine is desirable (training can be provided)
- Excellent communication and interpersonal skills
- Ability to remain calm and efficient in a fast-paced environment
- A positive attitude with a willingness to learn and support the wider team
- Strong attention to detail and pride in maintaining high standards
- Reliable, punctual, and able to work independently as well as part of a team
- Flexibility to work weekdays, weekends, and holidays as required
Note: This job description is intended as a guide to the role and is not exhaustive. The successful candidate may be required to undertake other duties appropriate to the position as business needs require.
Job Type: Full-time
Pay: £13.00-£14.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Experience:
- Restaurant management: 4 years (preferred)
- Bar management: 4 years (preferred)
- Hospitality: 4 years (preferred)
- Customer service: 4 years (preferred)
- Management: 4 years (preferred)
- Supervising experience: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
