About the Role:
Liverpool is a growing centre for business, professional services, and innovation, and at Mickel and Huffman Consulting Group, we help organisations build efficient and resilient operations. We believe strong workforce management is essential to delivering consistent service, improving productivity, and supporting long term business growth. We are looking for a Workforce Operations Manager who can take ownership of workforce planning, operational performance, and team coordination. You will work closely with managers and internal stakeholders to ensure staffing levels, workflows, performance standards, and operational priorities remain aligned with business needs. You will be a key partner in improving how our teams work while maintaining a strong focus on service quality and employee performance.
Why Work With Us?
The Environment: Our Liverpool office provides a professional and collaborative setting close to the city centre. We value clear communication, practical problem solving, and a workplace where experienced professionals can contribute meaningful ideas.
Operational Impact: You will have a direct role in improving workforce processes, resource allocation, scheduling, and operational performance across the organisation.
Modern Systems: We use workforce management, reporting, collaboration, and business intelligence tools to support informed operational decisions and improve visibility across teams.
Growth: We support professional development through structured training, industry learning opportunities, and exposure to cross functional business projects.
Key Responsibilities:
Workforce Planning: Develop workforce plans based on business demand, staffing requirements, operational priorities, and projected workloads.
Operational Management: Monitor daily workforce operations and ensure teams have the resources, processes, and support required to meet performance expectations.
Performance Management: Review operational metrics, identify performance gaps, and work with managers to implement practical improvement plans.
Team Leadership: Support and mentor operational staff and team supervisors. Promote accountability, effective communication, and consistent working practices.
Resource Allocation: Coordinate staffing requirements, workload distribution, scheduling, and capacity planning to maintain efficient service delivery.
Process Improvement: Identify operational inefficiencies and implement improvements that increase productivity, reduce delays, and improve workforce utilisation.
Stakeholder Management: Work closely with department managers, HR, finance, and senior stakeholders to communicate workforce requirements, operational results, and recommended improvements.
Reporting and Analysis: Prepare workforce reports and performance summaries using operational data to support planning and management decisions.
What We Are Looking For:
Experience: 6+ years of experience in workforce management, operations, business services, resource planning, or a related field, with previous experience managing or mentoring teams.
Leadership: Demonstrated ability to coordinate teams, manage competing priorities, and provide practical guidance to employees and operational supervisors.
Workforce Management: Strong understanding of workforce planning, scheduling, capacity management, productivity measurement, and operational performance.
Analytical Skills: Comfortable working with operational data, performance reports, workforce metrics, and business forecasting to identify trends and opportunities.
Communication: Strong written and verbal communication skills with the ability to work effectively with employees, managers, clients, and internal stakeholders.
Problem Solving: You are pragmatic and solutions focused. You can identify operational challenges, evaluate available options, and implement improvements while maintaining service standards.
Mindset: You are organised, accountable, and commercially aware. You understand that successful workforce operations require a balance between employee capability, customer requirements, productivity, and business objectives.
Pay: £65,770.00-£74,179.00 per year
Work Location: In person
