About Us
CODE Student Accommodation designs, builds, rents, and manages high-quality student accommodation across Leicester and Coventry, alongside a wider portfolio of residential and commercial units. We're an award-winning, growing business, committed to maintaining safe, well-managed environments for our residents and staff.
The Role
We're looking for an experienced Head of Operations to take overall ownership of day-to-day operational performance across CODE Leicester and Coventry, Commercial Lets, and Leicester Lettings.
You'll be responsible for ensuring our sites and services operate efficiently, safely, legally and to consistently high standards — with a strong focus on customer experience, people performance, compliance, cost control and continuous improvement. You'll lead primarily through Site Managers, operational teams, contractors and service providers, stepping in directly on significant issues, escalations and business-wide improvement.
This is a senior, hands-on leadership role. Flexibility to provide senior operational support outside normal working hours — including evenings, weekends and emergencies — is essential.
What You'll Be Doing
- Leading and developing the operational team, ensuring clear accountability and consistently high standards
- Owning quality, compliance and risk — including Health & Safety, ANUK accreditation, regulatory compliance, and HMO/licensing requirements
- Driving continuous operational improvement using data, audits and customer feedback
- Overseeing daily operations, policies and resourcing across all sites, including cover, opening hours, and turnaround/move-in delivery
- Managing maintenance, service delivery, complaints resolution and supplier/contractor performance
- Acting as the senior escalation point for significant operational issues, only involving Directors where genuinely necessary
You can view the full job description here - https://codestudents.co/HeadOfOpsJD
What We're Looking For
- Essential: a proven track record and experience in a senior operational management role, ideally within student accommodation, residential lettings, hospitality, or a similar multi-site environment
- Strong people leadership and performance management skills
- Sound working knowledge of H&S, compliance and regulatory requirements relevant to housing/property
- A hands-on, solutions-focused approach with the flexibility to support operations outside normal hours when needed
What's In It For You
- 33 days holiday (25 days annual leave + bank holidays), increasing with service
- Enhanced Health & Wellbeing EAP
- All overtime paid
- Free on-site gym
- Free parking
- Complimentary refreshments
- Christmas parties and company events throughout the year
- Full induction and training, with regular one-to-ones
- Ongoing coaching, development, and genuine promotion-from-within
- Supportive, close-knit team with a long-term career path
Our Hiring Process
- CV & cover letter review (we may follow up with clarifying questions)
- Online skills test
- Short phone interview
- Face-to-face interview
How to Apply
Apply via Indeed with your CV and a short cover letter telling us what attracts you to this role, referencing OPS.856/L9
We reply to every applicant and are happy to help at any stage of the process, so don't hesitate to reach out with questions.
Job Types: Full-time, Permanent
Pay: Up to £70,000.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
Ability to commute/relocate:
- Leicester LE3 0GH: reliably commute or plan to relocate before starting work (required)
Application question(s):
- In a sentence or two, why are you interested in this role?
Experience:
- Operations Management: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
