Are you a tech-savvy person with a passion for helping others? We're on the lookout for an IT Support Technician to join our dynamic team! You'll be the go-to person for pro-actively monitoring systems, troubleshooting and resolving issues, and ensuring our clients' IT systems run smoothly. If you love problem-solving, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities:
- Respond to incoming technical support calls, tickets and emails promptly and professionally.
- Proactively look for any issues that may arise and offer a resolution.
- Troubleshoot and resolve hardware and software issues, ensuring excellent Client satisfaction.
- Build & configure hardware including servers, workstations & mobile devices.
- Provide remote assistance to clients, guiding them through problem-solving steps.
- Communicate technical solutions in a clear and understandable manner to Clients with varying levels of technical proficiency.
- Build and maintain positive relationships with clients, fostering a collaborative and supportive environment.
- Updating the Company ticketing system to ensure relevant details are recorded and SLA’s are met for each issue.
- Assist with the Compilation of and provide regular reports on common technical issues to contribute to continuous improvement.
- Collaborate with other IT support team members to share knowledge and ensure consistent service delivery.
- Ensure all Client devices are maintained and kept up to date.
- Escalate complex issues to senior technicians or relevant teams, ensuring timely resolution.
- Ensure regular, efficient and prompt Client feedback and communications at all times.
Requirements:
Essential:
- Proven experience as an IT Support Technician or in a similar role
- Ability to work independently and as part of a team
- Ability to organise and prioritise a heavy workload at busy times
- A calm approachable manner, able to deal with problems in a professional and friendly manner, displaying tact and diplomacy as required
- Attention to detail and problem solving will be integral to your day to activity
- Detail-oriented with strong analytical and problem-solving skills
- Excellent communication and customer service skills, both verbally and written
- A comprehensive knowledge of Microsoft Office 365 and Remote Software
- Be comfortable communicating with stakeholders both on-screen, in person and on the telephone, with an excellent telephone manner
- A Full UK driving license is essential
Bonus points if you know website design and development!
This is an office based position at our Rotherham head office, and will occasionally require travel to our clients sites.
Ready to make a difference? Apply now and help us deliver exceptional IT support!
Pay: £24,000 per year pro-rata
Job Types: Part-time, Permanent
Pay: £24,000.00 per year
Benefits:
- Company events
- Free parking
- Gym membership
- Health & wellbeing programme
Application question(s):
- Do you have experience with Office 365 experience?
- This is an office based role, will you be able to commute to Rotherham?
Experience:
- Technical support: 1 year (required)
Work Location: In person
