Child Contact Centre Co-ordinator
Location: Barking, East London (IG11 7NY)
Salary: £13.85 per hour (London Living Wage)
Hours: 20 hours per week
Contract: 6-month Fixed-Term (with potential to become permanent)
Enhanced DBS Required
Make a Difference to Children and Families
Are you passionate about safeguarding children and supporting families? Do you thrive in a leadership role where no two days are the same?
We are looking for a compassionate, organised and confident Child Contact Centre Co-ordinator to join our friendly team in Barking. This is an exciting opportunity to play a key role in ensuring children can safely maintain relationships with their families in a secure, welcoming environment.
As the second-in-charge of the Centre, you will support the Director with the day-to-day running of the service and take responsibility for leading the Centre in their absence.
About the Role
Working within a child-focused environment, you will:
- Lead supervised and supported child contact sessions.
- Support and supervise staff and volunteers during shifts.
- Ensure safeguarding concerns are identified, managed and recorded appropriately.
- Complete professional reports for Local Authorities, Cafcass, solicitors and the Family Court.
- Build positive relationships with children, families and professionals.
- Help maintain the highest standards in line with NACCC guidance.
- Ensure the Centre provides a safe, welcoming and professional environment for every family.
Your ResponsibilitiesLeadership & Management
- Deputise for the Director when required.
- Supervise and support staff and volunteers.
- Assist with staff rotas and daily operations.
- Carry out staff inductions and supervision meetings.
- Promote a positive, child-centred culture.
Safeguarding & Service Delivery
- Deliver high-quality supervised and supported contact sessions.
- Act as the Designated Safeguarding Lead during your shift.
- Complete risk assessments and manage safeguarding concerns.
- Respond calmly and professionally to challenging situations.
- Ensure toys, equipment and facilities remain safe and suitable for children.
Administration
- Maintain accurate and confidential records.
- Produce clear, factual reports for professionals and court proceedings.
- Complete attendance records, incident reports and other documentation.
- Support the Centre in maintaining compliance with NACCC standards.
Professional Relationships
- Act as the main point of contact during your shift.
- Communicate effectively with Local Authorities, Cafcass, solicitors and families.
- Attend professional meetings where required.
- Handle concerns and complaints professionally.
About You
We're looking for someone who has:
Essential
- Experience working with children and families.
- A good understanding of safeguarding and child protection.
- Experience supervising or supporting staff or volunteers.
- Excellent written and verbal communication skills.
- Experience writing clear, factual reports.
- The ability to remain calm under pressure.
- A professional and compassionate approach.
- A commitment to equality, diversity and inclusion.
Desirable
- Experience working within a Child Contact Centre.
- Knowledge of Family Court proceedings or Cafcass.
- First Aid qualification.
- NACCC Co-ordinator training (or willingness to complete training).
Working Pattern
- Monday: 2:00pm – 6:15pm
- Tuesday: 2:00pm – 6:15pm
- Wednesday: 2:00pm – 6:15pm
- Thursday: Centre Closed
- Friday: 10:00am – 6:15pm
Occasional flexibility may be required to cover training or service needs. Time off in lieu will be provided where applicable.
What We Offer
- London Living Wage (£13.85 per hour)
- Workplace pension
- Pro-rata annual leave
- Full induction and ongoing training
- Opportunity to complete NACCC training
- Supportive and friendly working environment
- The chance to make a genuine difference in the lives of children and families
- Opportunities for professional development and potential contract extension
Pre-Employment Requirements
The successful applicant will be required to:
- Complete an Enhanced DBS check.
- Provide two satisfactory employment references.
- Demonstrate the right to work in the UK.
Apply Today
If you are passionate about safeguarding children, supporting families and delivering high-quality services, we would love to hear from you.
Please submit your CV and a covering letter outlining your experience and why you are interested in the role.
Closing Date: Applications will be reviewed as they are received, and interviews may be held before the closing date. Early applications are encouraged.
Flourish Family Centre is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment.
Pay: From £13.85 per hour
Work Location: In person
