The Key Accounts, Sales Support & Supply Chain Planner is responsible for managing key customer accounts, coordinating the end-to-end order fulfillment process, and ensuring excellent customer service. The role serves as the primary link between customers, Sales, Operations, Logistics, and Finance to ensure timely deliveries, accurate order processing, and effective supply chain execution.
- Manage customer orders from order entry through production, dispatch, and delivery.
- Act as the primary contact for key customers regarding order status, deliveries, complaints, and issue resolution.
- Monitor and report OTIF (On Time In Full) performance, proactively addressing supply or delivery risks.
- Coordinate with Production, Warehousing, Logistics, and Sales teams to ensure efficient order fulfillment.
- Organize transportation and liaise with carriers and third-party logistics providers to ensure cost-effective deliveries.
- Process invoices, customer returns, and credit notes while ensuring transactional accuracy.
- Support demand planning and supply chain activities to meet customer requirements.
- Maintain accurate order, shipment, and delivery records and perform regular reconciliations.
- Prepare reports and support audits, traceability exercises, and continuous improvement initiatives.
- Bachelor's degree in Supply Chain, Business, Logistics, or a related field preferred.
- Minimum 3 years of experience in Customer Service, Order Management, Supply Chain, Sales Support, or Key Account Management.
- Good understanding of supply chain processes, logistics, imports/exports, and Incoterms.
- Experience with ERP systems and Microsoft Office, particularly Excel.
- Strong customer service and relationship management skills.
- Excellent communication and stakeholder management abilities.
- Strong organizational, analytical, and problem-solving skills.
- High attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
