ROLE: Service Delivery Agent
HOURS: 40 per week
LOCATION: Birmingham, West Midlands, England, B37 7ES
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Delivery Agent who will manage the flow of service requests to ensure a continuous, efficient service that meets customer needs while making full use of available systems, information, and resources.
Role Responsibilities:-
Manage incoming requests and generate work orders and task documentation to support service delivery teams
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Maintain and update planning and scheduling systems to ensure accurate, real-time data and contract alignment
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Monitor performance against SLAs, ensuring timely input and output of helpdesk data
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Engage with customers, handling queries and complaints while clearly explaining options and services
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Schedule resources effectively, ensuring optimal utilisation of skills and efficient delivery of activities
Required Qualifications: applicants must meet the below defined requirements for the role:-
Ability to work under pressure and meet challenging deadlines while managing workloads effectively
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Strong organisational and system management skills, with attention to detail
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Excellent communication skills with experience in customer interaction and stakeholder engagement
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Ability to interpret and manage operational data, documentation, and processes
What's in it for you?-
Opportunity to work in a fast-paced, customer-focused environment
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Development and training to support career growth
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Be part of a team that values collaboration, efficiency, and service excellence
There's a place for you at Mitie, join us today!
