We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
As a Smart Supervisor, you’ll play a key role in the field-based delivery of our Smart Metering Programme, helping to ensure work is completed safely, efficiently, and to the highest quality standards. You’ll be out on site supporting day-to-day operations, carrying out proactive checks across quality, health & safety, environment, and assurance, and making sure we meet our contractual KPIs and SLAs.
Working at the heart of a busy programme, you’ll collaborate with a wide range of teams from planners, engineers and quantity surveyors to colleagues across Networks, Water Quality, GIS, Finance, Developer Services and Customer Services. You’ll also be a visible and trusted presence for customers, parish councils, landowners and highway authorities, helping us deliver a smooth, well-coordinated service across our region.
What will you be doing?
Key Responsibilities
Supporting the Quality Assurance Function with field-based activities to understand root cause and quality rectification.
Audit works completed on site and support the decision-making of the Programme Manager relating to commercial due diligence.
Support the QHSE Supervisor with auditing of operatives for Health safety and wellbeing including competency accreditation and Risk assessment compliance.
Ensure risks are managed proactively and in accordance with CDM regulations
Assist in the preparation of works information as and when required.
Meet Local Highways teams for forward planning and potential collaboration opportunities.
Liaise with contractor to assess KPI performance and log for audit.
Respond and investigate ‘live’ customer complaints to ensure fast customer issue resolution via despatch by the Smart delivery team.
Meet customers and agree access to private land, issue agreements under Water Industry Act
Undertake non-complex shuts on the network and liaise with Water Quality team to address any other WQ issues.
Audit construction for specification compliance and provide technical support.
Collection and management of audit and performance data and keep systems updated.
Ensure that field-based operational processes and procedures are adhered to, and all works are executed minimise disruption to water supplies.
Escalate any site conditions with an impact on ecology and/or biodiversity
What do you need?
Skills, Qualifications & Competencies
Full UK driving license.
Demonstrate a strong understanding of Water Networks.
Competency in basic computer skills.
A good understanding of English and Maths.
Strong communication skills.
A proactive attitude to delivering excellent customer service.
A higher education certificate
Experience of supervising Infrastructure works associated with Water Network
NRSWA (New Roads and Street Works Act)
IOSH Managing Safely
EUSR Water Hygiene
If you are successful for the role, you will be required to undergo Baseline Personnel Security Standard (BPSS) pre-employment checks that will include a basic disclosure check. Depending on the role, you may also be required to go through the national security vetting process for either a CTC or SC clearance check. Any offer of employment is conditional upon completion and receipt of satisfactory checks.
