About the Role
Flamingo Travel Ltd operates within travel services, destination management, business travel support, client experience, and operational service delivery.
We are seeking a Travel Operations Director to lead operational strategy, oversee travel service delivery, strengthen client experience, and support long-term business growth. This role is ideal for an experienced leader with a background in travel operations, hospitality management, tourism services, or business operations.
Why Join Us?
Senior Leadership Role
Lead operational strategy and shape the future growth of a dynamic travel organisation.
Professional Travel Environment
Work within a modern London-based company delivering high-quality travel and destination services.
High Business Impact
Drive operational excellence, improve customer satisfaction, and strengthen commercial performance.
Career Growth
Expand your executive leadership experience across travel operations, business strategy, and organisational development.
Key Responsibilities
- Lead travel operations and service delivery across the organisation
- Oversee operational planning, workflow management, and performance standards
- Coordinate with clients, suppliers, travel partners, and internal leadership teams
- Monitor operational KPIs, budgets, customer satisfaction, and service quality
- Develop strategies to improve efficiency and operational performance
- Lead, mentor, and develop management teams
- Prepare executive reports, operational reviews, and strategic recommendations
- Ensure compliance with company policies, industry standards, and operational procedures
What We Are Looking For
Experience
- Strong experience in travel operations, tourism management, hospitality leadership, business services, or operational management
- Previous senior management or director-level leadership experience is preferred
- Experience managing large operational teams and customer-focused service environments is an advantage
Skills
- Travel operations leadership
- Strategic planning
- Customer experience management
- Operational management
- Team leadership and development
- Business performance reporting
- Strong organisational, communication, and decision-making skills
Education
- Bachelor's degree in Tourism Management, Hospitality Management, Business Administration, Operations Management, or a related field is preferred
- MBA or professional certifications in travel management, operations management, project management, or executive leadership are an advantage
Pay: £72,000.00-£98,000.00 per year
Benefits:
- Company pension
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Shuttle service provided
Work Location: In person
