About Primary Technologies (S.E.) Ltd:
The company was formed in 2011 and offers a diverse range of services and products primarily to education. Our consultants and technicians pride themselves on providing the very best personal service possible to schools in East Kent.
We design, supply, install, repair, maintain and configure IT systems to around 60 schools and businesses in the Kent area with our support personnel offering a friendly, personal service to provide a familiar face for your local IT support in East Kent.
Overview
We are seeking a dedicated and technically proficient 2nd Line Support Technician to join our IT support team. This role involves providing advanced technical assistance to our customers end-users, hardware and software issues, and ensuring the smooth operation of IT systems across our customers organisation. The ideal candidate will possess strong communication skills, a comprehensive understanding of computer networking, operating systems, and support tools, and a customer-focused approach to problem-solving. This position offers an excellent opportunity for career development within a dynamic IT environment.
Duties
- Provide advanced technical support for desktop and server environments, including troubleshooting issues related to Microsoft Windows Server, Windows 11 and other operating systems.
- Resolve complex hardware and software problems by analysing system logs, network configurations, and user reports.
- Manage Microsoft Intune & Active Directory accounts, including user creation, permissions management, and group policy implementation.
- Support network infrastructure components such as LAN, VPNs, DNS, TCP/IP protocols, firewalls, and switches. Experience with Watchguard Firewalls is advantagious.
- Use remote management tools such as Connectwise, Microsoft Intune to diagnose issues and deploy updates or patches efficiently.
- Assist with software troubleshooting across various applications including Microsoft Office suite and specialised educational software in use in educational enviornments.
- Collaborate with 1st Line support teams to escalate unresolved issues and ensure timely resolution.
- Document support activities accurately in ticketing systems for future reference and reporting.
- Contribute to maintaining security protocols by supporting firewall configurations and monitoring network traffic for anomalies.
- Participate in system upgrades, maintenance tasks, and technical projects to improve overall IT infrastructure performance.
Qualifications
- Proven experience in technical support roles specialising in computer networking, desktop support, or server administration.
- Strong knowledge of operating systems including Windows (client & server), Linux, and macOS.
- Familiarity with Microsoft Intune, Active Directory, DNS, TCP/IP protocols, VPNs, watchguard firewalls, and LAN/WAN architectures.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Analytical mindset with strong problem-solving abilities and attention to detail.
- Relevant certifications such as CompTIA Network+, Microsoft 365 Certified: Fundamentals or equivalent are advantageous.
- Ability to work independently under pressure whilst maintaining high levels of customer service standards. This role is ideal for individuals passionate about IT support who wish to develop their expertise within a supportive organisation committed to technological excellence and professional growth.
Any appointment is subject to satisfactory recruitment checks, including an enhanced Disclosure and Barring Service (DBS) check. Two references are required prior to commencement of employment. We are an equal opportunities employer.
Please note that only qualified candidates will be contacted. Thank you for your interest in this position.
Pay: From £27,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
Work Location: In person
