It’s maintaining systems that push the whole organisation forward.
It’s ensuring we stay connected. And it’s helping to shape the future of a remarkable organisation. This is what makes a career at the Royal Household so exceptional.
Our Digital Services department provides a professional and high-quality service that supports more than 1,800 users across multiple UK locations.
The Operations team monitor and maintain the core infrastructure that underpin the organisation’s work.
You'll play a key role, ensuring the continued high performance of many of our business-critical systems, as well as looking for improvements, developing the resilience, security and overall efficiency of these platforms.
Key Responsibilities
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As Systems Analyst (Infrastructure), you'll support the administration, monitoring and maintenance of core infrastructure services, including Windows Server, Active Directory, Group Policy, virtualisation platforms and server hardware.
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Working closely with colleagues across Digital Services, you'll provide 2nd and 3rd line infrastructure support, resolving incidents and service requests while escalating complex issues where appropriate.
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You'll help maintain the health, security and resilience of our infrastructure through patching, monitoring, backup validation and preventative maintenance activities.
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Supporting infrastructure upgrades, changes and lifecycle activities, you'll ensure testing, documentation and change controls are completed to a high standard.
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You'll contribute to the management and support of cloud and hybrid services, including Azure Virtual Machines, Azure Arc, Azure Backup, Azure networking, Entra ID and Microsoft 365 infrastructure services.
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Maintaining accurate technical documentation, you'll ensure configuration records, support procedures, operational runbooks and asset information remain up to date.
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Collaborating with third-party suppliers, you'll support infrastructure platforms, troubleshoot faults and help ensure services meet operational requirements.
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You'll contribute to monitoring, capacity planning and continual service improvement activities, helping to deliver reliable, secure and efficient infrastructure services.
And in everything you do, you'll support the development of technical knowledge across the team by sharing expertise and assisting Service Desk colleagues in their professional growth.
