Overview
Join our dynamic team as a Bar Shift Leader and take charge of creating an exceptional bar experience for our guests! In this energetic role, you will lead a team of bartenders and service staff, ensuring smooth operations, high-quality food and beverage service, and a vibrant atmosphere. Your leadership will inspire teamwork, uphold food safety standards, and deliver memorable moments that keep guests coming back. If you thrive in fast-paced environments, enjoy supervising others, and have a passion for hospitality and culinary excellence, this is the perfect opportunity to showcase your skills and grow your career.
Your role:
To support, lead and motivate the team to meet sales, profit and compliance targets. To run shifts and, working unsupervised, to achieve the following on a day-to-day basis:
- excellent customer service
- serving food and drinks to the correct specification
- maintaining a clean, safe and legal workplace
- adhering to Wetherspoon’s standard operating procedures (SOPs) and company policies
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Essential requirements:
The essential requirements you’ll need to start:
- Be aged 18 years or over.
- Have a proof of right to work in the place where you will be based (UK or ROI).
- Have a bank account in your own name in the place where you will be based (UK or ROI).
- Be able to converse in English and to understand the language.
- Have a fixed place of residence within reasonable travelling distance of your place of work.
- Basic computer literacy.
- Have completed the team leader training programme.
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About you:
- Demonstrate leadership qualities.
- Have the ability to manage time and prioritise tasks, to ensure that each shift runs smoothly and efficiently.
- Know how and when to delegate tasks and how to feed back positively to the person completing the task (identifying any areas for improvement, if necessary).
- Demonstrate passion and enthusiasm in your role and show commitment to your colleagues and your pub.
- Have a friendly nature and good communications skills.
- Be honest, trustworthy and respectful.
- Remain calm when working in a fast-paced environment.
- Adhere to Wetherspoon’s appearance standards.
- Receive regular feedback from the management team and achieve any actions agreed on.
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A day in the life:
To oversee and guide the front-of-house operation, leading by example, demonstrating how to complete tasks, motivating and coaching associates and team leaders to:
- work as a team to achieve the company mission statement:‘To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable.’
- deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA), proactively managing results which fall below expectations.
- ensure that pub opening and closing procedures are adhered to.
- adopt a stand back and look (SBAL) approach to ensure that all areas are correctly presented
- throughout the day.
- be welcoming to customers; maintain high levels of customer management on every shift.
- be aware of, and knowledgeable about, all promotions, events and new products in your pub, sharing your knowledge with the team to ensure that it has the latest information.
- take pride in maintaining the highest standards of cleanliness by adopting our clean-as-you-go philosophy
for all areas.In addition, to:and control costs.◦ forecast sales and associated costs.◦ review and manage all aspects of the profit and loss account.◦ maximise sales opportunities.◦ monitor correct dispense of products.◦ maintain appropriate order levels and receive deliveries ensuring full availability of products at all times.◦ investigate and report any anomalies as required.◦ complete daily line checks and log all wastage.◦ daily management of rotas and break allocations.◦ identify recruitment needs, search and selection activities and the appointment of staff,in line with the company’s recruitment procedures.◦ conduct new starter inductions.◦ hold probation and training review meetings; ensure that all training is completed to the required standard and within the set time frames.◦ record and manage associate and team leader absence.◦ manage the day-to-day performance and attendance of the team, as required.◦ motivate, train, develop and assist all associates and team leaders to support a strong succession plan in the pub.Training and development:
- respond to any customer feedback in a positive and helpful manner, seeking support, if required – reviewing all customer feedback with the management team and identifying/actioning any training needs.
- maintain office administration, in line with company policies and general data protection regulations (GDPR), including use of duty manager log books, CCTV, keys, safe and storage of paperwork.
- assist in achieving all financial targets set for the pub by taking proactive steps to build sales
- work with the pub manager to:
- know your competitors and their current pricing/activities.
- know your customer base (local businesses, students, shoppers).
- manage stock holdings and minimise shrinkage:
- assist in achieving all people-related targets.
- report maintenance issues and manage maintenance contractors while on site.
- ensure that all accidents, incidents and serious food complaints are recorded following company procedures.
- carry out any reasonable task as requested by the management team to meet the needs of the business.
- Complete the shift leader academy, including ongoing training, within the stated time frames.
- Attend and participate in regular team meetings, manager meetings and training sessions.
- Generate and share ideas for improvements in the pub and company.
- Work as a buddy to support and train new associates and team leaders.
- Support the achievement of the Wetherspoon action plan.
Pay: £13.41 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexible schedule
- Free parking
- On-site parking
- Sick pay
Work Location: In person
