B2B Customer Service & Administration Administrator
Salary: £25,500 – £29,000 per year, depending on experience
Location: Llanishen, Cardiff
Hours: Monday to Friday, 8:00am – 5:00pm
Job Type: Full-time, Permanent
About the Role
Rockall Safety Equipment Ltd is looking for an experienced Administrator with proven Business-to-Business (B2B) customer service experience to join our busy team in Llanishen.
This is a strong administration and data-entry role, and the successful candidate must be highly organised, exceptionally accurate and confident working with computerised systems and customer information.
You will deal directly with business customers, processing service work, entering data, preparing quotations, raising documentation and handling customer enquiries.
Previous B2B customer service experience and strong administration skills are essential.
Key Responsibilities
- Accurately entering jobs, customer information and service details into our main system.
- Preparing and emailing quotations to business customers.
- Contacting customers to obtain order numbers for service work.
- Creating delivery notes.
- Raising and processing hire contracts.
- Maintaining accurate customer and job records.
- Scanning, filing and processing confidential documentation.
- Ensuring all administration is completed accurately and within strict deadlines.
- Handling incoming calls and queries from B2B customers professionally and courteously.
- Providing a consistently high standard of customer service.
- Collecting customer feedback following completed jobs.
- Identifying and promoting other Rockall services that may benefit existing customers and the business.
- Working closely with colleagues to ensure customer requirements are dealt with efficiently.
Essential Experience & Skills
- Strong previous administration experience – essential.
- Proven B2B customer service experience – essential.
- Excellent and accurate data-entry skills – essential.
- Excellent attention to detail.
- Strong IT and computer skills.
- Excellent keyboard skills.
- Excellent written and spoken English.
- Strong spelling, grammar and punctuation.
- Excellent telephone and email communication skills.
- Ability to manage multiple tasks and meet deadlines.
- Professional and confident when dealing with business customers.
- Positive, helpful and professional attitude.
- Reliable, conscientious and committed to delivering high-quality work.
- Desire to learn, succeed and progress within the organisation.
What We Offer
- £25,500 – £29,000 per year, depending on experience.
- 25 days' annual holiday, plus bank holidays.
- Monday to Friday, 8:00am – 5:00pm.
- Onsite gym.
- Full-time, permanent position.
- Friendly and supportive working environment.
- Opportunity to build a long-term career with an established company.
About Rockall
Established in 1995, Rockall specialises in the supply and maintenance of quality branded safety equipment, sourced from leading manufacturers across the globe.
We support customers across a wide range of industries, including construction, chemical and emergency services, helping to ensure their service, maintenance and safety requirements are consistently met.
Apply Today
If you have strong administration and data-entry skills, proven B2B customer service experience and exceptional attention to detail, we'd love to hear from you.
Please only apply if you have previous B2B customer service experience and a strong administrative background.
Apply today to join the Rockall team.
Pay: £25,500.00-£29,000.00 per year
Benefits:
- Free parking
- On-site gym
- On-site parking
Ability to commute/relocate:
- Cardiff, CF14 5GF: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Pay: £25,550.00-£29,000.00 per year
Benefits:
- Free parking
- On-site gym
- On-site parking
Work Location: In person
