About us:
St Wilfrid’s Hospice provides end of life support to the population of Eastbourne and the surrounding parts of East Sussex, from our stunning hospice building and through our highly skilled community teams. We are rated an ‘outstanding’ provider by the Care Quality Commission and have a clear vision of reaching increasing numbers of local patients and their families, in close collaboration with our community.
We provide a supportive working environment, which is demonstrated through our values: compassionate, professional, progressive, and respectful and these are embedded in our culture. We have a dynamic learning environment that actively promotes and facilitates opportunities for career progression through our competency framework.
We particularly encourage applications from disabled candidates, candidates from ethnic minority groups, LGBTQ+ as well as non-binary candidates and those who have experienced mental health issues.
The Role:
Help our people make the most of technology
St Wilfrid's Hospice is looking for a friendly, organised and customer-focused IT Support & Digital Services Coordinator to join our Workforce, Digital Transformation and IT team.
This role is ideal for someone who enjoys helping others, solving problems and making technology easier for people to use.
You'll be the first point of contact for routine IT support, helping staff and volunteers with Microsoft 365, Teams, SharePoint, telephony, meeting room technology and day-to-day digital queries. You'll also support ticket management, account administration and digital induction for new starters.
What you'll be doing
- Providing first-line IT and digital support.
- Managing and updating support tickets.
- Assisting with password resets and user accounts.
- Supporting colleagues with Teams, SharePoint and Microsoft 365.
- Helping staff navigate file structures and digital ways of working.
- Supporting meeting room technology, telephony and hybrid working.
- Assisting with IT equipment and new starter set-up.
About you
You'll have:
- Experience in IT support, digital support or a customer service environment.
- Good Microsoft 365 skills.
- Excellent communication and interpersonal skills.
- A practical and patient approach to problem solving.
- The ability to explain technology clearly to non-technical users.
- Strong organisational skills and attention to detail.
Why join us?
At St Wilfrid's Hospice you'll be part of a compassionate, supportive organisation where your work makes a real difference every day.
We offer a range of employee benefits, learning and development opportunities, and the chance to contribute to an ambitious digital transformation programme within an Outstanding-rated hospice.
Benefits included:
- We offer a generous holiday entitlement of 27 days per year plus bank holidays
- Contributory pension scheme with the option to continue any existing NHS pension scheme membership
- Discounted cinema tickets
- Employee assistance programmes
- Additional training opportunities
- Supportive working environment
- 10% discount in the hospice Street Cafe and shops.
Interested?
For an informal discussion about the role, please contact Mike Fisher, Workforce Development Manager on 01323 434225.
We welcome applications from all backgrounds and are committed to creating a diverse and inclusive workplace where everyone feels respected, valued and able to thrive.
Please note that CV’s will not be accepted, unless candidates are unable to complete our application form due to a disability.
Please note that we may close this vacancy early if we receive a high volume of applications.
Pay: £25,760.00-£28,092.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Sick pay
Work Location: In person
