Flue & Ducting Ltd is one of the UK's leading suppliers and distributors of flue systems, chimney products, and heating solutions. With depots across the UK and continued business growth, we are looking for a motivated and customer-focused Sales Admin Advisor to join our team at our Stockport Head Office.
This is an excellent opportunity to become part of a dynamic, forward-thinking business where no two days are the same. Working within a busy sales office environment, you will play a key role in supporting customers, processing orders, and ensuring the smooth day-to-day running of our operations.
The Role
As a Sales Admin Advisor, you will be one of the first points of contact for our customers, providing excellent service over the phone, at the trade counter, and through order processing. You'll work closely with the warehouse, transport providers, and sales team to ensure orders are handled accurately and efficiently.
The role is ideal for someone who enjoys working in a fast-paced environment, has strong organisational skills, and takes pride in delivering outstanding customer service.
Key Responsibilities
Customer Service & Sales Support
- Answer incoming customer calls professionally and efficiently.
- Provide product information, pricing, and availability.
- Build strong relationships with new and existing customers.
- Assist customers with enquiries and technical product questions where appropriate.
Order Processing
- Process customer orders accurately and promptly.
- Generate quotations and sales orders.
- Ensure all customer information and order details are recorded correctly.
- Resolve any order-related queries quickly and professionally.
Trade Counter Sales
- Serve customers visiting the trade counter.
- Process cash and card transactions where required.
- Deliver a professional and welcoming customer experience.
- Promote products and identify opportunities for additional sales.
Transport & Logistics Coordination
- Book transport and courier services for customer deliveries.
- Coordinate delivery schedules with warehouse staff and transport providers.
- Monitor deliveries and communicate updates to customers.
- Support the smooth flow of goods from depot to customer.
General Administration
- Maintain accurate records and customer accounts.
- Support the wider sales and operations teams with administrative tasks.
- Assist with stock enquiries and availability checks.
- Contribute to the efficient day-to-day running of the office.
What We're Looking For
Essential
- Previous experience in a sales administration, customer service, office, or trade counter role.
- Excellent communication and telephone skills.
- Strong organisational and time management abilities.
- Good IT skills, including Microsoft Office.
- Ability to work accurately under pressure.
- Positive, proactive, and team-oriented approach.
Desirable
- Experience within distribution, manufacturing, builders' merchants, heating, plumbing, or construction-related industries.
- Experience using ERP, CRM, or order processing systems.
- Knowledge of transport booking and logistics coordination.
Personal Qualities
We're looking for someone who is:
- Friendly, approachable, and customer-focused.
- Reliable and punctual.
- Highly organised and detail-oriented.
- Able to multitask in a busy working environment.
- A problem solver with a can-do attitude.
- Motivated to learn and develop within a growing business.
What We Offer
- Competitive salary based on experience.
- Annual performance bonus.
- Immediate start available.
- Overtime opportunities during peak winter trading periods.
- Full training and ongoing support.
- Career progression opportunities within a growing UK business.
- Friendly and supportive team environment.
- The opportunity to be part of a fast-paced, ambitious company with exciting growth plans.
Apply Now
If you're looking for a varied and rewarding role within a successful and growing business, we'd love to hear from you.
To apply, please submit your CV and a short covering letter outlining your relevant experience.
Pay: £25,500.00-£29,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
