Job Description:
Receptionist
Location: King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA
Contract: Part-Time, 15 hours per week
Hours: Covering weekends only, between the hours of 07:00 to 22:00
Shift Patterns: 07:00 - 15:00 & 14:00 to 22:00
Competitive Salary
We make health happen
Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
To ensure all reception and administrative activities in the Hospital are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.
You'll help us make health happen by:
Greeting and welcoming customers
Answering, screening and forwarding incoming customer queries via phone calls and proactively managing emails
Maintaining a well-presented reception and waiting areas
Ensure all customers have the correct paperwork to support their visit
Ensure all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled, where applicable
Collect post, open, date stamp, distribute, and post outgoing post
Working as part of a team
Ensure compliance with the business Quality Management System
Key Skills / Qualifications needed for this role:
Excellent communication skills both written and verbal
Deliver an outstanding customer service by being friendly and welcoming
Well organised, reliable and have a proactive attitude
Computer literate
Knowledge of medical terminology (desirable)
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.
As part of the team, you will have access to a range of benefits for your work and home life.
We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.
Take a look at the full range of benefits on offer when working here:
Annual leave entitlement of 25 days + bank holidays increasing with length of service
In-house training for all staff
Company pension scheme
Interest free travel loan
Private healthcare (Eligible after 12m)
Bicycle Loan Scheme
Retailer discounts
Employee Assistance Programme
Part of a Globally Trusted Healthcare Group
When you join King Edward VII, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: [email protected]
Time Type:
Part time
Job Area:
Locations:
King Edwards VII Hospital
Gym membership, Health & wellbeing programme, Employee mentoring programme, Referral programme, Private medical insurance, Paid volunteer time, Private dental insurance, Company pension, Cycle to work scheme, Financial planning services, Free flu jabs, Additional leave
