Hours of work: Flexible - Minimum 30 hours per week – Full time hours available
Company: Storm Xccessories Ltd
Location: Head Office: Unit 5, Swatragh Business Park, BT46 5QE
Summary of role duties:
- Prompt and professional communication with our customers across telephone, email, and other platforms utilised by Storm Xccessories to assist with queries.
- Offering alternative solutions where possible with the objective of ensuring great customer service.
- Liaising with transport companies, to track deliveries, lost items or to complete claims.
- Returns / collections / refunds/ TSS
- Any other customer service-related tasks when required.
- Answering and directing calls to relevant departments.
- Assisting our Accounts Department with the imputing of data into our accounts system.
- Other ad hoc tasks as requested by your Line Manager.
Education:
- BTECs or equivalent qualifications for the specifics of the role.
- NVQ or equivalent qualifications for the specifics of the role.
- A level or equivalent qualifications for the specifics of the role.
- GCSE English and Maths Grades A-C.
Training:
Full on the job training will be completed including:
o Induction training – educating the new employee on the role and the organisation
o Manual Handling training – important training in posture, lifting and handling of goods for all employees joining the organisation, with refresher training conducted in a timely manner
o Process training on the job – educating new employees on the standard procedures in their role
o Just in time training – is flexible training that provides learning at the point of need
o Skill demonstration – utilises observational learning to impart practical knowledge to learners
o Practice simulations – incorporate simulation-based learning into on-the-job training.
o Job aids – are short digital or physical content pieces that let learners quickly brush up on crucial job-related information.
o Workplace coaching – A more experienced employee transferring job skills to a new employee over time.
o Workplace probations to review and plan further training needs
Skills:
· Time management skills – You can use your time effectively and productively to ensure deadlines are met, and tasks are completed efficiently.
· Interpersonal skills – You can communicate and interact with your fellow colleagues, management and customers.
· Customer Service skills – You can handle our customer needs effectively and efficiently.
· Communication skills – You can convey information effectively and clearly, in both written and verbal manner.
· Social skills – You can communicate with customers and fellow colleagues effectively using empathy, politeness, active listening and clear communication when required.
· Analytical skills – You can collect and analyse information provided to you by our customers, or team members; problem solve and review situations or problems to find feasible solutions.
· Problem solving skills – You can handle difficult or unexpected situations and can work towards a resolution with some ease.
· Critical thinking – You can objectively analyse and evaluate information with logical reasoning, problem solving and decision-making skills to come to a judgement and work towards a resolution.
· Software skills – You can use computer programs, applications or software, to accomplish your daily tasks.
Experience:
· Working experience of a customer service environment.
· Working experience in dealing with customers over the phone and via email.
· Working knowledge of an accounts package is desirable but not essential.
· Working knowledge of CRM/order systems desirable but not essential.
· Working knowledge of Trader Support Services desirable but not essential.
Our company benefits:
· £520 loyalty bonus
· 28 days annual leave, including confirmed Bank holidays
· Your birthday off
· Onsite Parking
· Company Uniform
· Pension scheme
· Staff discounts
· Employee Assistance Programme
References are required for this role, as is your proof of eligibility to work in the UK.
Contact: [email protected] with any queries.
Reference: CSA_Q3_2026
In cases of receipt of a high volume of applications, we will select candidates based on all criteria requirements above. We are an Equal Opportunities Employer.
Job Types: Full-time, Part-time
Pay: Up to £28,080.00 per year
Benefits:
- Employee discount
- Gym membership
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
