OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
Days of Working: This role covers the whole of Scotland and would ideally suit somebody that is within a commutable distance of Glasgow, working typically Monday - Friday, but where operational needs require there may be weekend working.
As a Security Operations Director, you will lead a significant regional portfolio of security contracts, driving operational excellence, customer satisfaction and commercial performance across a diverse client base.
This is a highly influential leadership role with responsibility for the safety, wellbeing, engagement and performance of large operational teams, while ensuring exceptional service delivery and sustainable business growth. You'll work closely with executive-level clients, Regional Directors and senior leaders to shape strategy, strengthen customer partnerships and deliver industry-leading security solutions.
The successful candidate will play a key role in supporting the continued growth of the business, identifying opportunities to maximise value, improve performance and enhance customer experience across a complex multi-site portfolio.
This is an excellent opportunity for an experienced senior security leader who thrives in a commercial environment and enjoys leading high-performing teams through change, growth and continuous improvement.
As part of your role, your key responsibilities will include, but are not limited to:
- Lead, coach and develop Regional Directors and operational management teams across a large geographic region
- Own regional financial performance, including full profit and loss responsibility and budget delivery
- Build and maintain strong relationships with executive-level customers, acting as a trusted strategic partner
- Drive operational excellence, ensuring contractual compliance and service delivery standards are consistently achieved
- Lead performance improvement initiatives that enhance customer satisfaction, efficiency and profitability
- Support business growth through contract retention, upselling opportunities and new business mobilisation activities
- Collaborate with commercial, bid and operational teams on customer presentations and growth opportunities
- Act as the senior escalation point for operational, client and people-related matters
- Champion a strong health, safety and wellbeing culture across all contracts
- Work collaboratively with national leadership teams to deliver business objectives and strategic priorities
The ideal candidate should meet the following criteria:
- Significant leadership experience within the security industry, managing large-scale guarding operations across multiple sites and customers
- Proven experience leading regional or national contract portfolios with full operational and commercial accountability
- A strong track record of managing and developing high-performing, geographically dispersed teams
- Experience building and maintaining relationships with senior stakeholders and key customers
- Strong commercial acumen with experience managing budgets, profitability and operational performance metrics
- Excellent knowledge of manned guarding operations and integrated security solutions
- Demonstrable experience implementing health and safety best practice within a complex operational environment
- The ability to influence, inspire and lead teams through change while maintaining high levels of engagement and performance
- Excellent communication and stakeholder management skills, with confidence presenting at executive level
Essential:
- Right to work in the UK
- Valid SIA Licence
- Full UK Driving Licence
- Health & Safety qualification (IOSH or NEBOSH desirable)
- Strong IT skills including Microsoft Excel, Word and Outlook
Benefits
- Career progression within a growing company.
- Immediate access to “Opportunity” our internal Learning and Development platform.
- Training and upskilling available.
- HAPI App discounts and vouchers.
- Refer a friend scheme with up to £500 of rewards!
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events.
- Access to internal Mental Health First Aiders.
- Access to “Stream” giving you the ability to track your wages in real time and access 30% of your earned pay instantly*
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
