Location: Redhill & Caterham (split between both offices)
Hours: Monday to Friday, 9:00am – 5:30pm, plus every other Saturday, 9:00am – 3:30pm (with time off in lieu where applicable)
Job Type: Full-time, Permanent
About the Role
We are looking for an organised, proactive and enthusiastic Property Management Administrator to join our busy and friendly team.
This is a varied role supporting our Property Management department across our Redhill and Caterham offices. While previous experience in residential lettings or property management would be beneficial, it is not essential, as full training and support will be provided to the right candidate.
We are looking for someone with excellent administrative skills, a keen eye for detail and a willingness to learn. If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering excellent customer service, we'd love to hear from you.
Key Responsibilities
- Providing administrative support to the Property Management team.
- Assisting with property compliance and ensuring legal requirements are met.
- Monitoring and arranging:
- Gas Safety Certificates
- Electrical Installation Condition Reports (EICRs)
- Energy Performance Certificates (EPCs)
- Smoke and Carbon Monoxide Alarm compliance
- Legionella Risk Assessments
- Maintaining accurate records on internal systems.
- Liaising with landlords, tenants and contractors via telephone and email.
- Logging and progressing maintenance issues.
- Booking contractors and monitoring works through to completion.
- Assisting with tenancy renewals and rent reviews.
- Preparing property management documentation.
- Ensuring compliance deadlines are met.
- Supporting the team with general office administration.
- Delivering a high standard of customer service at all times.
Essential Requirements
- Previous property management or lettings experience is not required – full training will be provided.
- Strong organisational and time management skills.
- Excellent written and verbal communication skills.
- High attention to detail.
- Ability to prioritise and manage a busy workload.
- Confident using Microsoft Office and able to learn new computer systems quickly.
- Professional and friendly telephone manner.
- A willingness to learn about property management, compliance and current legislation.
- Full UK driving licence and access to a vehicle is desirable.
Personal Attributes
We are looking for someone who is:
- Professional and personable.
- Reliable and organised.
- Positive and enthusiastic.
- Keen to learn and develop.
- Calm under pressure.
- A strong problem-solver.
- A good communicator.
- A team player with a proactive approach.
- Able to work independently and use their own initiative.
What We Offer
- Full-time, permanent position.
- Competitive salary, depending on experience.
- Full training and support provided.
- Supportive and friendly team environment.
- Ongoing training and professional development.
- Career progression opportunities within a growing business.
- The opportunity to work across two successful local offices.
If you are organised, enthusiastic and keen to build a career in property management, even if you have no previous property experience, we'd love to hear from you.
Pay: £25,000.00 per year
Work Location: In person
