Are you a friendly, professional individual with a passion for delivering exceptional guest service?
Do you thrive in a dynamic, welcoming environment where you can make a real impact on guest experience?
Join us at Ragdale Hall Spa as a Receptionist and play a key role in creating seamless and memorable experiences for our guests.
Our stunning reception area is a beautiful, inviting place with stunning views and a stately-home feel interior. Its calm and relaxed atmosphere provides both our guests and employees the warmest welcome, with our team greeting guests and checking them in with a smile.
Main Duties (Full Training Provided):
- Greet guests with a warm and friendly welcome, making them feel valued from the moment they arrive.
- Use our computerised hotel system to efficiently process guest details, ensuring all information is accurate and up-to-date.
- Accurately enter billing charges, monitor payments, and ensure that daily takings are balanced.
- Handle guest queries with professionalism and empathy, ensuring requests are swiftly addressed to guarantee satisfaction.
- Produce accurate guest accounts upon check-out, ensuring a smooth and hassle-free departure.
- Adapt your communication style to suit a variety of guest needs, listening actively and resolving issues promptly to provide a personalised experience.
Qualifications & Skills Required:
- Experience in a customer-facing role is an advantage, but full training will be provided.
- GCSE grade C or above (or equivalent) in Maths and English are essential.
- Strong communication skills with the ability to adapt your approach to different situations and guests.
- A friendly, professional, and approachable manner, with a commitment to delivering excellent service.
- Good organisational skills and attention to detail, with the ability to manage multiple tasks efficiently.
- Ability to work well within a team and contribute to a positive, supportive environment.
Hours of Work:
- 28 hours per week, including every other weekend
Salary:
Why work at Ragdale Hall?
Ragdale Hall Spa is a dedicated destination spa where guests come for overnight spa breaks, spa days, treatments, vouchers and carefully designed experiences. On top of that we also offer a variety of benefits:
- Opportunities to earn gratuities on top of your basic salary.
- Exciting career development opportunities – we’re committed to helping you grow and progress within the company.
- Complimentary meals – enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.
- Free on-site parking, and free transport from Melton Mowbray and Asfordby.
- Staff accommodation may be available in Melton Mowbray, subject to availability
- Exclusive access to fantastic facilities – take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.
- Generous discounts across all retail areas and food & drink outlets, and 50% off most beauty treatments – indulge in our beauty services at a reduced price.
- Discounted stays and day packages – exclusive offers for you, your friends, and family.
- Employee referral scheme – earn bonuses for recommending friends to join our team.
- Long service rewards – celebrate your milestones with loyalty bonuses and special events.
- Recognition and rewards – receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.
- Employee Wellbeing Program provides you with access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive.
- A fun, friendly, and welcoming workplace – enjoy being part of a supportive team that values each individual.
