Do you share our values?
Respect and dignity
Commitment to quality of care
Compassion
Improving lives
Working together for patients
Every one counts
We are looking to recruit 2 x Band 2 Podiatry Admin Assistant for 22.5 hours per week.
We are looking for an organized and flexible admin assistant to provide administrative support for the podiatry department both within the Podiatry Access Hub and at various South Devon-wide locations.
Skills, knowledge and experience required:
Ability to deal with patients and visitors using tact, good humour and efficiency
Ability to work under pressure and to deadlines
To complete work with accuracy and speed
Pleasant and sympathetic telephone manner
Ability to work on own initiative and as part of a team
Audio-typing skills
Applications are invited for Admin Assistants to help deliver support to clinicians as part of a growing wound management service for diabetic patients.
Main duties of the job
To be able to work as part of the reception and admin hub team as required and rota’d.
To meet and greet patients on arrival and record their attendance – this may require tact and empathy in dealing with matters of a sensitive nature or with verbal aggression.
To register patients on computer system in accordance with Trust Policy
Ensure all necessary records are available and prepared appropriately
To ensure the systems of managing appointments for patients who have failed to attend (DNA’s) are in accordance with the DNA policy.
To book patient appointments in line with the trust Patient Access Policy and local guidelines.
To use the Epic Booking system and other trust systems appropriately.
Answer the main podiatry telephone line in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries.
Dealing with patients and parents/carers who may have significant medical problems
To take responsibility for the pod appts email and ensure that requests are followed.
To adhere to the Trust’s policy on confidentiality.
To be aware and update knowledge of hospital policies and procedures from the Trusts intranet.
To be responsible for own knowledge of the Trust’s and Departmental Health & Safety Policy and Risk Register.
Any other clerical duties which may be necessary
Why Work With Us
The Podiatry Department works from 11 different locations across the Torbay and South Devon Area. We are a forward thinking department who have patient care as the top priority. The Department is focused on providing the highest standard of care to our patients and using innovation to improve care, such as the use of VR headsets in nail surgery and development of a diabetic foot app.
We are an innovative, dedicated friendly team who undertake regular supervision sessions and are keen to support people reach their full potential.
Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon .
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification .
