We are looking for an ambitious, driven, and reliable Customer Support Associate to join our expanding team in Glasgow.
This is an exceptional opportunity to kickstart your career in customer operations, service delivery, and client relations. As a Customer Support Associate, you will gain hands-on experience across key support areas, working closely with supportive colleagues, learning how our customer operations run from the ground up, and developing the communication and practical skills needed to step into future team lead and management roles.
Whether you are a recent school/university leaver or an ambitious individual looking to build a stable career path, you will be supported with structured training, personal mentorship, and clear milestones for rapid career advancement.
Your Responsibilities
As a Customer Support Associate, you will:
- Customer & Service Support: Assist customers warmly via phone, email, or live chat, handle inquiries efficiently, and ensure exceptional resolution experiences at every touchpoint.
- Daily Support Operations Exposure: Manage day-to-day incoming queries, assist with account troubleshooting, and maintain high standards of service accuracy.
- Performance & Goal Tracking: Work towards individual and team service level targets while maintaining a customer-first approach.
- Systems & Record Keeping: Update and maintain accurate customer logs, interaction notes, and account details using internal CRM systems.
- Cross-Functional Support: Rotate through key support functions (e.g., Inbound Assistance, Escalations Support, and Operations Admin) to build a well-rounded understanding of the organization.
- Process Improvement: Participate in team catch-ups, proposing practical, creative solutions to improve query resolution workflows and customer satisfaction.
- Personal & Professional Development: Attend structured customer care workshops, system training sessions, and team coaching to prepare for future supervisory responsibilities.
We're Looking For Someone Who Is
- A Positive Communicator: Confident, empathetic, and passionate about listening to people and resolving customer inquiries professionally.
- A Strong Team Player: Able to build rapport easily across diverse teams and support colleagues during high-volume peak hours.
- A Practical Problem-Solver: Adaptable, detail-oriented, and comfortable handling troubleshooting tasks in a fast-paced environment.
- Goal-Oriented & Dependable: Punctual, eager to learn, open to feedback, and resilient when handling challenging customer scenarios.
- Organised & Attentive: Able to manage multiple tickets and administrative details while maintaining high accuracy.
- Career-Minded: Genuinely interested in building a long-term career in customer operations, team leadership, or client management.
Prior experience in retail, hospitality, contact centers, customer service, or administrative support is beneficial but not essential—we prioritize potential, drive, and a great attitude, with comprehensive training provided from day one.What You'll Receive
- Competitive Base Pay: Plus performance-based incentives and bonuses.
- Fast-Track Career Progression: Clear pathways into Senior Support Specialist, Quality Analyst, and Team Leader roles.
- 1-on-1 Mentorship: Direct access to experienced support managers and operational leads.
- Comprehensive Skills Training: Practical customer support workshops and continuous on-the-job learning.
- Recognition & Reward Programmes: Frequent performance incentives, awards, and team milestones.
- Team Socials & Events: A supportive, inclusive, and highly collaborative workplace culture.
Why Join Us?
We believe great support professionals and operational leaders aren't born—they are built through hands-on experience, continuous support, and genuine opportunity. From day one in Glasgow, you will be given the tools, guidance, and platform to develop your skills and confidence. We actively recognize hard work, reward high performance, and consistently promote internally.
Apply Today
Ready to take the first step toward an exciting and rewarding career?
Apply today to join our team in Glasgow as a Customer Support Associate.
We are an equal opportunity employer and welcome applications from candidates of all backgrounds. Hiring decisions are based solely on skills, qualifications, and business needs.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
