Company Overview
Founded by leading industry professionals, our clinics are dedicated to delivering exceptional client care with a focus on safety, professionalism, and aesthetic excellence. We pride ourselves on combining medical expertise with a welcoming environment to ensure every client feels confident and cared for throughout their journey.
Job Overview
We are seeking an experienced Front of House team member to join our vibrant aesthetic clinic. This role is perfect for someone with a passion for customer service, administrative skills, and a keen interest in the cosmetic industry. You will be the friendly face of our clinic, managing client interactions, coordinating appointments, and ensuring smooth daily operations in a lively, professional setting.
Duties
- Greet clients warmly and professionally upon arrival, creating a welcoming atmosphere.
- Manage appointment scheduling efficiently using office software and maintain accurate client records.
- Answer phone calls promptly, providing information and directing inquiries appropriately.
- Assist with administrative tasks such as processing payments, updating client details, and handling correspondence.
- Support clinic operations by coordinating with medical staff and ensuring the reception area remains organized and inviting.
- Maintain high standards of cleanliness and presentation in the front area to reflect our commitment to excellence.
- Provide exceptional customer service by addressing client questions or concerns with positivity and professionalism.
- Stock ordering and stock takes
Qualifications
- Proven office experience with strong organizational skills.
- Previous administrative experience in a healthcare or aesthetic setting
- Excellent communication skills, both verbal and written.
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
- Friendly, approachable demeanor with a proactive attitude toward customer service.
- Knowledge of Pabau a plus
Join us to be part of a passionate team that values professionalism, excellence, and outstanding client care!
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Ability to commute/relocate:
- London NW1: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (preferred)
Willingness to travel:
Work Location: In person
