Community Housing Officer
Full time
37 hours per week
Fixed Term (9 months)
£39,486.13
Flexible/Hybrid working
Are you passionate about making a real difference in your community while growing your career?
If so, this is your opportunity to use your skills to help us deliver value, quality, and great service.
The Role
As a Community Housing Officer, you'll manage a patch of tenancies and build lasting relationships with tenants and communities to help them thrive. You'll act as a key worker who listens, supports, and advocates for tenants. Addressing issues like anti-social behaviour and housing matters with an inclusive approach, you'll coordinate services to provide seamless support. You'll connect tenants with local groups and services, maintain well-kept estates, and make effective decisions to ensure the safety and wellbeing of tenants and colleagues.
As a Community Housing Officer, you will play a key role in supporting teams across Trivallis to achieve a team around the tenant approach, working closely with colleagues from different departments to provide the support that matters, ensuring tenants feel valued and empowered.
About You
We're looking for someone who puts people first and embodies our values in every interaction; compassionate and proactive. You will have excellent communication skills and the ability to build strong relationships; with a relevant qualification (CIH Level 4) or equivalent experience in tenancy sustainment with a detailed understanding of housing legislation and best practices. Please note a valid driving licence and access to a vehicle is required.
The ideal candidate will have experience engaging with both customers and the workforce, demonstrating excellent communication and time management skills.
Proficiency in Microsoft Office, including Word, PowerPoint, Outlook, and Excel, is important. You should be comfortable handling a variety of operational enquiries efficiently while managing multiple tasks simultaneously.
A flexible and proactive approach to work is key, along with a professional, polite, and friendly telephone manner. If you thrive in a dynamic environment and can balance competing priorities with ease, we’d love to hear from you.
Why Join Trivallis?
We are a community mutual housing association which is owned by our tenants, rooted in our local communities, and working through collaboration and partnership. Joining us means becoming part of a supportive, inclusive, and forward-thinking team. We value our people and are committed to helping you develop your skills and achieve your goals. You will benefit from:
- A generous 30-day annual leave entitlement
- Generous Local Government Pension scheme
- Flexible working arrangements
- Cash back plan for you and your family
- Active Wellbeing support groups across the business
- Learning and development programmes where we invest in your personal development
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis
We support flexible working and job share arrangements and are happy to discuss how we can make this role work for you.
The successful candidate will be subject to a DBS check.
How To Apply
Ready to take on this exciting challenge? Apply today by visiting our careers page and submitting your application by 20th August 2026 We’re looking forward to welcoming you to our team!
Please be aware that we reserve the right to shortlist and interview throughout the recruitment campaign, so please don’t delay getting your application to us.
The closing date for receipt of applications is 20th AUGUST 2026
Direct applications from individual candidates are preferred for this job opportunity. We kindly ask recruitment agencies to refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to.
We’re proud to be a Disability Confident Leader, committed to creating a flexible, inclusive workplace where everyone can thrive. We believe that talent comes in many forms, and we actively remove barriers to ensure our recruitment process is fair, accessible, and welcoming to all. If you require any adjustments during the recruitment process, just let us know – we’re here to support you every step of the way: [email protected].
If you would like to find out more about this role, please contact, Stacey Tipler, Community Housing Manager, [email protected]
