**PLEASE NOTE: We will not consider your Indeed application if you do not follow this additional step:
You MUST call 01507 529 064 and answer a short set of screening questions to fully submit your application. **
Anyone can make a phone call and leave a voicemail. The people who get invited for an interview are the ones who make us remember them. Be enthusiastic, be yourself, and tell us why you deserve a place in our growing team.
Lincolnshire | Office Based | Reporting to the Managing Director
Build the best customer ownership experience in the industry.
The best brands aren't remembered because they sell great products.
They're remembered because of how they look after customers long after the sale.
That's exactly what we're building.
At CFMOTO UK & Ireland, our ambition is simple: to create the best customer ownership experience in the industry. Every dealer should know they'll get the answers they need. Every customer should feel valued. Every interaction should strengthen confidence in our brand.
We're looking for an exceptional leader to make that vision a reality.
The Opportunity
Reporting directly to the Managing Director, you'll lead our Warranty, Technical Support, and Parts, Garments & Accessories (PGA) departments.
This is an opportunity to build something exceptional.
You'll have the autonomy to improve systems, develop your people, raise standards and create an after-sales operation that becomes a genuine competitive advantage.
As part of the senior leadership team, you'll influence the future direction of the business while ensuring every customer and dealer receives an outstanding ownership experience.
What Success Looks Like
You'll create an operation where:
- Dealers receive industry-leading support.
- Customers become lifelong advocates of the CFMOTO brand.
- Warranty decisions are fast, fair and consistent.
- Technical support is trusted, knowledgeable and responsive.
- PGA delivers an outstanding experience from enquiry to delivery.
- Your teams are engaged, accountable and continually improving.
- Continuous improvement becomes part of the culture.
Key Responsibilities
- Lead the Warranty, Technical Support and PGA departments.
- Develop, mentor and inspire your teams.
- Build a culture of accountability, ownership and continuous improvement.
- Improve systems, processes and communication.
- Work closely with factory partners to improve product quality and technical support.
- Use data and customer feedback to drive better performance.
- Strengthen relationships with our dealer network.
- Contribute to the strategic growth of the business as part of the leadership team.
About You
You are an experienced leader who enjoys building teams, improving businesses and raising standards.
You develop people, make decisions, challenge the status quo and take ownership.
You understand that exceptional after-sales support is one of the biggest competitive advantages a business can have.
Most importantly, you want the opportunity to build something that becomes recognised as the benchmark within the industry.
Why Join CFMOTO?
This isn't a role for someone who wants to maintain the status quo.
It's for someone who wants to build, improve and leave a lasting legacy.
You'll work directly with the Managing Director, have the authority to make meaningful change, and play a key role in creating the best customer ownership experience in the industry.
If that excites you, we'd love to hear from you.
**PLEASE NOTE: We will not consider your Indeed application if you do not follow this additional step:
You MUST call 01507 529 064 and answer a short set of screening questions to fully submit your application. **
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking
Work Location: In person
