Dispatch & Returns Administrator
Location: Keighley, West Yorkshire
Company: Infinity Innovations Ltd
Hours: Monday to Friday, 9:00am – 5:00pm (Full-Time)
Join Our Growing Team
Infinity Innovations Ltd is looking for a motivated and organised Dispatch & Returns Administrator to join our team based in Keighley.
Working within our Non-Conformance Department, you will play a key role in managing warranty replacement cases from start to finish. You'll be responsible for coordinating replacement products, arranging collections of faulty items, maintaining accurate records within our CRM system, and ensuring every case is completed efficiently and to a high standard.
This is an excellent opportunity for someone who enjoys working in a fast-paced office environment, has exceptional organisational skills, and takes pride in delivering outstanding administrative support.
Your Responsibilities
Your day-to-day duties will include:
- Processing warranty replacement requests.
- Organising and maintaining all paperwork relating to warranty claims.
- Arranging the dispatch of replacement products to customers.
- Booking the collection of faulty products with courier and freight companies.
- Updating and maintaining our CRM system with accurate customer and case information.
- Closing completed support tickets and ensuring all documentation is complete and up to date.
- Liaising with customers, suppliers and colleagues to ensure cases are resolved efficiently.
- Supporting the wider administration team with general office duties as required.
What We're Looking For
The ideal candidate will have:
- Excellent organisational skills with a strong attention to detail.
- Experience working with CRM systems and maintaining accurate customer records.
- Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
- Strong communication skills, both written and verbal.
- The ability to prioritise multiple tasks and work efficiently in a busy office environment.
- A positive, proactive and professional attitude.
- Previous administration or office experience is preferred but not essential, as full training will be provided.
What We Offer
- Competitive salary, depending on experience.
- Monday to Friday, 9:00am – 5:00pm working hours – no weekends.
- 28 days' annual leave, including Bank Holidays.
- Full training and ongoing support.
- Opportunities for career progression within a growing business.
- Friendly, supportive and professional working environment.
- Free on-site parking.
- Company pension scheme.
If you're someone who enjoys administration, thrives on organisation, and takes pride in ensuring every task is completed accurately and efficiently, we'd love to hear from you.
Apply today and become part of the Infinity Innovations team.
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
