General Medical Receptionist/Care Navigator/Administrator
Accountable to: Practice Manager
Reports to: Office Supervisor
The purpose of the Receptionist is to ensure that matters concerning the non medical care of patients, either on the premises or via the telephone are dealt with.
Main Responsibilities:
Reception Duties
- Greeting and directing patients and other visitors in a timely manner.
- Making appointments and giving out appointment cards.
- Accepting, creating and handing out prescriptions, letters completed forms specimen bottles etc.
- Dealing with and recording accurately requests for visits, handling general enquiries
- Registering new patients, temporary residents, emergency patients and those requiring immediate treatment.
Telephone duties
- Making appointments.
- Answer telephone in a timely manner
- Dealing with requests for visits and recording them accurately
- Dealing with requests for repeat prescriptions.
- Dealing with queries from patients and other agencies.
- Telephoning patients, hospitals, clinics, etc. for test results and to make appointments.
- Ordering ambulances, both routine and emergency.
- Taking messages and ensuring they get passed on to the appropriate person.
Information Technology
- Enter patient data onto computer
General Duties
- Opening mail (including courier and Health Authority) if necessary.
- Dealing with problems and queries from doctors, other staff, attached staff and other areas and record accurately if necessary.
- Tasks/workflow
- Filing of medical records, letters and test results digitally
- Receive payment for private medical services from patients, issue receipt and record details for practice manager.
- Ensure mail is posted daily
- Cover holiday and sickness duties where necessary.
- Ensure total confidentially in that no information about patients, either medical or personal, is disclosed to persons other than those employed by or attached to the practice for whom such information is relevant.
- Act as chaperone as and when necessary (following DBS search)
- Attend essential training sessions and practice meetings.
- Opening premises in the morning or securing them at night.
- Ensure waiting areas are neat and tidy.
- Other admin duties as agreed with the doctor or practice manager OR office supervisor as deemed necessary – for example: QOF/Qif workflow
Additional duties that may be required to be undertaken once trained:
- Data input letters (coding) / scanning
- Summarising
- GP2GP/deductions
- Secretarial Referrals
- Prescriptions
Pay: £15,600.00 per year
Work Location: In person
