Customer Service & Office Support
Location: 1 Islay Place, Perth, PH1 3FU, Scotland
Hours: 24–30 hours per week, with the potential to develop into a full-time role
About Us
Praveen Kumar is a growing premium Indian food brand supplying award-winning ready meals and food products to retailers, farm shops, delicatessens and foodservice businesses across the UK.
We are passionate about authentic Indian cuisine, excellent customer service and building strong, long-term relationships with our customers.
About the role
We are looking for an organised, friendly and proactive Customer Service & Office Support team member to join our growing business.
You will play an important role in supporting our day-to-day operations, working closely with our retail customers, sales team, dispatch team and wider office staff.
Key Responsibilities
- Communicate with retailers by phone and email to take and process orders accurately using Xero.
- Liaise with the dispatch team to ensure orders are prepared correctly and delivered on time.
- Prepare and organise point-of-sale materials for retail customers.
- Respond to customer enquiries by phone, email and in person in a friendly and professional manner.
- Assist with general administrative and office duties.
- Support basic social media activities under the guidance of the Marketing Supervisor.
- Occasionally conduct product-tasting sessions at local retail stockists to promote the Praveen Kumar range.
- Support the wider sales and customer-service team as required.
Working Hours
- 24–30 hours per week, with the potential to move into a full-time position.
- Primarily Monday to Thursday, starting at approximately 9:00 am.
- Occasional Friday working may be required.
- Some flexibility is needed to meet the requirements of the business. In return, we will aim to offer flexibility wherever possible.
Skills and Experience
- Previous experience in administration, customer service or sales support is essential.
- Excellent verbal and written communication skills.
- Confident and professional when communicating by phone and email.
- Strong organisational skills and excellent attention to detail.
- Comfortable using Microsoft Office, including Excel, Word and Outlook.
- Experience using Xero would be helpful, although training can be provided.
- A friendly, professional and helpful manner when dealing with retailers and customers.
- A willingness to learn, adapt and support a growing business.
- A full driving licence and access to your own vehicle are essential.
What We Offer
- A competitive salary.
- Consistent part-time working hours.
- Full training and ongoing support.
- The opportunity for career progression.
- Potential to develop into a full-time, customer-service or marketing-support role.
- Staff discounts on Praveen Kumar products.
- The opportunity to join a friendly and ambitious family business.
If you are a people person with strong organisational skills, excellent attention to detail and a positive, can-do attitude, we would love to hear from you.
Please send your CV and a short covering letter explaining why you would be suitable for the role.
Job Types: Part-time, Permanent
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (required)
- Driving: 1 year (required)
- Office: 1 year (required)
Work Location: In person
