12.82
Reception is where everything arrives first:guests,questions,deliveries and the occasional problem nobody ordered.
We’re looking for a warm,organised and switched-on Hotel Receptionist to help make every stay run smoothly from arrival to departure.
You’ll welcome guests,manage check-ins and check-outs,answer enquiries and work closely with every department across the hotel. You’ll need to know what’s happening—or at least know who does.
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Welcoming guests and completing check-in administration
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Showing guests to their bedrooms and explaining the hotel’s facilities
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Preparing for arrivals and coordinating special requests
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Working with housekeeping,restaurants,bars and other departments
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Completing check-outs,bills and payments accurately
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Responding to guest questions and resolving straightforward problems
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Answering telephone and email enquiries
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Managing and supporting bedroom and dining reservations
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Recommending and upselling bedrooms,dining,drinks and Thai massage treatments
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Completing daily reports,filing and general reception administration
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Maintaining clear handovers between shifts
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Handling guest information carefully and confidentially
Previous hotel reception or customer-service experience is useful,but natural warmth and solid organisation matter just as much.
You’ll be:
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Friendly,confident and comfortable speaking with different people
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Organised enough to manage several requests at once
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Accurate with bookings,bills and payments
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Clear and professional over the telephone and by email
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Comfortable learning and using hotel systems
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Calm when plans change or something goes wrong
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Confident recommending and selling the hotel’s services naturally
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Flexible enough to work evenings,weekends and bank holidays
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Able to provide evidence of your right to work in the UK
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Have a drivers licence and vehicle.
We want genuine hospitality. Nobody needs the polished “reception voice” for eight hours straight.
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£12.82 per hour
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50% off food and drink for up to four people
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50% off overnight stays
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50% off Crazy Bear ticketed events
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One free overnight stay every year
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An extra day off for your birthday
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28 days’ annual leave,including bank holidays
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One additional day of holiday for each completed year of service,up to 33 days including bank holidays
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Training and opportunities to progress
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£300 for successfully referring someone who joins us
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Financial recognition for going above and beyond
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Bear of the Month rewards
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Workplace pension
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Access to Hospitality Rewards perks and discounts
Crazy Bear Beaconsfield is Town.
Signature bedrooms,two restaurants—The Dining Room and Hom Thai—two bars and a hidden outdoor pool,all tucked into the middle of Old Beaconsfield.
Our cocktail bar is mirrored,low-lit and built for late nights. The wine list is considered,the drinks are taken seriously and the atmosphere rarely sits still for long.
If you can remember a guest’s name,keep track of three requests and solve a problem without looking panicked,we should talk.
Apply through the Crazy Bear Careers Page.
