Location: Bath
Contract Type: Permanent
Position Type: Full Time
Expiry Date: 08/07/2026 16:24
The Vacancy
Are you passionate about technology and helping people solve problems? This is a fantastic opportunity to build your IT career in a supportive team where you'll gain exposure to a wide range of technologies, receive ongoing training and development, and play an important role in keeping our business connected and productive.
As part of our Service Desk team, you'll be the first point of contact for around 1,000 users, many of whom work remotely. You'll help colleagues stay productive by resolving technical issues, providing advice, and ensuring a smooth experience across our technology platforms.
Working closely with our Technology Support, Infrastructure, Operations and Development teams, you'll gain hands-on experience across a broad range of technologies while developing your technical and professional skills in a supportive & dynamic environment.
What You'll Be Doing
Providing first-line technical support via phone, email, chat and face-to-face interactions
Troubleshooting and resolving hardware, software and user account issues
Managing user accounts and permissions within Microsoft Active Directory
Supporting Windows 10 and Windows 11 devices, including deployment, configuration and maintenance
Assisting users with Microsoft 365 applications and collaboration tools
Deploying and supporting laptops, mobile devices and peripheral equipment
Managing printers and print services across the business
Supporting anti-virus and endpoint security solutions
Assisting with LAN connectivity, network patching and basic network troubleshooting
Supporting thin client devices and Azure virtual environments
Working with third-party suppliers to resolve software and service issues
Contributing to continuous improvement initiatives and helping identify opportunities to enhance our IT services
Maintaining accurate records within our IT Service Management (ITSM) platform
Escalating complex issues where required and taking ownership through to resolution
Please note: This role will also have a weekend working requirement, to ensure we always have broad coverage of service, able to resolve any issues and keep our teams going smoothly over the weekends.
About You
We're looking for someone who enjoys solving problems, learning new technologies and delivering excellent customer service.
Whether you've gained experience in a Service Desk, Helpdesk, IT Support or similar role, you'll be eager to develop your career in a fast-paced and collaborative technology environment.
You'll Bring
A genuine interest in technology and developing your technical skills
Strong communication and interpersonal skills
A customer-focused approach with the ability to explain technical concepts clearly
Good troubleshooting and problem-solving abilities
Strong organisational skills and attention to detail
The ability to prioritise workload and remain calm under pressure
An understanding of IT security, data protection and best practices
Nice to Have
Previous experience in a 1st Line Support, Helpdesk or IT Support role
Experience using ITSM tools
Exposure to Microsoft 365 and Azure environments
Basic networking knowledge
ITIL Foundation certification (or a desire to work towards it)
Why Join L&C?
Because here, your growth matters. We're on a journey at flying pace with no signs of slowing down, and we want YOU to be a part of it.
We'll invest 110% into you and your development, all we ask for is that 110% effort in return.
As an employee of L&C, some of the benefits you can expect include:
24 days holiday, as well as bank holidays + your birthday off (both non inclusive of your base holiday allowance)
Access to our comprehensive benefit provider Perkbox (discounts, wellbeing support & more), and many more benefits
Recognition schemes like “The Extra Mile” awards within L&C, or even one day industry awards
Regular social events (Summer & Winter company wide parties + much more)
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
FCA Certification Regime & Conduct Rules
L&C is authorised and regulated by the FCA and is classified as an Enhanced Firm under the Senior Manager’s and Certification Regime (SM&CR). This role is subject to the 6 FCA Conduct rules and you will be expected to adhere to them at all times. (See below). Any confirmed breaches of the Conduct Rules will be reported to the FCA annually. Should you apply for a Certified role in another financial services firm then L&C may be required to disclose this information in a Regulatory Reference request.
You must act with integrity
You must act with due care, skill, and diligence
You must be open and cooperative with the FCA, the PRA and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must observe proper standards of market conduct
You must act to deliver good outcomes for retail customers
The Company
L&C Mortgages - Voted the UK's best mortgage broker.
Founded in 1999 as a fee free telephone based mortgage broker - free to call and free to use our advice and service. We moved into our office in Bath and launched our first website in 2001. Winning our first award for best mortgage broker in 2002, we’ve gone from strength to strength, with a further office in Newcastle Upon Tyne, and over 2 million people coming to us for advice on the best mortgage for them.
Today we have received over 160 awards and offer both online and telephone support. And we remain proudly fee free.
Benefits
Buy Holidays
Perkbox
Electric Car Scheme
Your Birthday Off
Company Pension
Death in Service
If you have a question about a role, a business area or the application process itself, please check our FAQs.
if you still can’t find an answer email us at [email protected].
