Deliver Five-Star Service in One of London’s Leading Luxury Aesthetic Clinics
Dr Joney De Souza Clinic is a leading luxury aesthetic clinic located in the heart of Marylebone, renowned for delivering exceptional non-surgical treatments within an elegant, welcoming environment.
As part of the Skingevity Group of boutique clinics, we combine clinical excellence with a genuine commitment to outstanding client care, creating a personalised five-star experience for every individual who visits us.
We are looking for an exceptional Luxury Front of House & Client Experience Coordinator to become the face of our clinic. This is far more than a reception role—you will play a vital part in creating an outstanding client journey from the moment a client first contacts us through to the completion of their treatment programme.
We welcome applications from candidates with experience in luxury aesthetics, private healthcare, five-star hospitality, concierge, premium retail or other customer-focused environments where exceptional service is the standard.
We welcome applications from candidates with experience in:
- Luxury aesthetic or cosmetic clinics
- Private healthcare or dental practices
- Five-star hotels
- Luxury hospitality
- Concierge or Guest Relations
- Premium retail brands
- High-end wellness or medical spas
- VIP customer service environments
If you are passionate about delivering outstanding client experiences and thrive in a luxury environment, we would love to hear from you.
Why Join Dr Joney De Souza Clinic?
At Dr Joney De Souza Clinic, the client experience is just as important as the treatments we provide.
Every interaction matters.
From the welcome our clients receive to the smallest personal touches, we believe outstanding service builds lifelong relationships.
You’ll become part of a friendly, supportive and highly professional team committed to delivering the highest standards of luxury customer care.
We offer:
- Competitive salary
- Company pension
- Employee discount on treatments and skincare
- Ongoing training and professional development
- Beautiful luxury working environment in Marylebone
- Opportunity to develop your career within one of London’s leading aesthetic clinics
The Role
As our Luxury Front of House & Client Experience Coordinator, you will be responsible for delivering an exceptional experience for every client visiting the clinic while supporting the smooth day-to-day operation of our busy practice.
Reporting directly to the Clinic Manager, you will act as the first point of contact for clients and visitors, ensuring every interaction reflects the premium standards and reputation of Dr Joney De Souza Clinic.
Key ResponsibilitiesDeliver an Outstanding Client Experience
- Welcome every client with warmth, professionalism and genuine enthusiasm.
- Deliver a true five-star luxury experience from arrival through departure.
- Prepare refreshments and ensure clients feel relaxed and cared for.
- Build strong relationships with new and existing clients.
Client Journey Management
- Manage appointment bookings, amendments and cancellations.
- Coordinate consultations and treatment journeys.
- Register new clients and maintain accurate client records.
- Guide clients through electronic consent documentation.
- Apply topical numbing cream prior to treatments where appropriate.
- Ensure all client records remain accurate, complete and confidential.
Reception & Administration
- Answer telephone and email enquiries professionally.
- Respond promptly to online enquiries.
- Manage incoming correspondence.
- Process payments and issue receipts.
- Reconcile daily takings.
- Prepare prescriptions for collection where appropriate.
- Maintain electronic filing systems and client records.
- Complete end-of-day administrative procedures.
Clinic Operations
- Ensure reception and waiting areas remain immaculate.
- Maintain clinic literature and displays.
- Support retail skincare sales and stock control.
- Assist the Clinic Manager with operational and administrative duties.
- Help identify opportunities to continually improve the client experience.
About You
You are someone who genuinely enjoys looking after people and takes pride in delivering exceptional service.
You will have experience in one or more of the following:
- Luxury aesthetics
- Cosmetic or medical clinics
- Five-star hospitality
- Luxury hotels
- Concierge
- Guest Relations
- Premium retail
- Private healthcare
You will also demonstrate:
- Exceptional customer service skills
- Excellent communication and interpersonal skills
- A polished and professional appearance
- Strong organisational and administrative ability
- High attention to detail
- Calmness under pressure
- Confidence using computerised booking systems
- Ability to multitask within a busy environment
- A proactive, positive attitude
- Strong problem-solving skills
- Absolute discretion and confidentiality
Most importantly, you will genuinely enjoy exceeding client expectations.
Essential Skills & Experience
- Previous Front of House, Reception, Guest Relations or Client Experience experience within a luxury customer-focused environment.
- Excellent written and verbal English.
- Strong administrative and computer skills.
- Ability to prioritise multiple tasks.
- Professional telephone manner.
- Passion for delivering outstanding customer service.
Desirable
Experience within:
- Aesthetic Clinics
- Cosmetic Clinics
- Private Healthcare
- Dental Practices
- Luxury Hospitality
- Five-Star Hotels
- Concierge Services
- Premium Retail
Training will be provided on our clinic systems, treatments and skincare ranges.
Personal Attributes
We’re looking for someone who is:
- Friendly and naturally engaging
- Immaculately presented
- Reliable and punctual
- Positive and enthusiastic
- Emotionally intelligent
- Professional at all times
- Highly organised
- A strong team player
- Self-motivated
- Passionate about luxury customer service
Benefits
- Company pension
- Employee discount
- Ongoing professional training
- Career progression opportunities
- Luxury working environment
- Supportive and friendly team
Application Questions
- Tell us about your experience delivering exceptional customer service within a luxury environment.
- Which industries have you worked in? (Luxury Hospitality, Aesthetic Clinic, Private Healthcare, Premium Retail, Concierge, Other)
- What attracts you to working at Dr Joney De Souza Clinic?
If you take pride in delivering exceptional five-star customer experiences and would like to build a career within one of London’s leading luxury aesthetic clinics, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: £32,000.00 per year
Benefits:
- Company pension
- Employee discount
Experience:
- Luxury Front of House / Client Relationship: 1 year (preferred)
- similar Front of House/Reception: 1 year (preferred)
Work Location: In person
