Learner Services Advisor - Plymouth, Devon
Location: Plymouth, Devon, United Kingdom
Salary: £26,300 to £28,800 per annum (FTE)
Employment type: Term-time only, contract, 37.5 hours per week
At Access Education Group, we are passionate about empowering learners and supporting their educational journey every step of the way. As a key part of our team, the Learner Services Advisor plays an essential role in delivering outstanding support to our students, ensuring they have the guidance and resources needed to succeed.
As a Learner Services Advisor, you will play a vital role in supporting learners throughout their educational journey. You will be the first point of contact for learners, providing guidance, advice, and assistance to ensure they have a rewarding and successful experience with us. These roles will have a particular focus on high needs funded learners.
Key Responsibilities
- Provide comprehensive support and guidance to learners, addressing enquiries related to course information, enrolment, and progression.
- Maintain accurate learner records and update databases to ensure information is current and compliant with data protection standards.
- Assist with induction processes, helping learners to settle in and understand available resources and support services.
- Work closely with academic and administrative teams to coordinate learner support activities and resolve issues promptly.
- Signpost learners to additional support services such as counselling, financial advice, and careers guidance.
- Contribute to the continuous improvement of learner services by gathering feedback and suggesting enhancements.
- Support compliance with regulatory and funding body requirements through accurate record-keeping and reporting.
- Provide specialist support appropriate to individal learners' needs, including learners with education and health care plans (EHCP's)
Qualifications and Skills
- Experience working in a learner support, student services, or similar advisory role within the education sector.
- Strong communication skills, both written and verbal, with the ability to build rapport and work collaboratively.
- Excellent organisational skills and attention to detail, with the ability to manage multiple priorities efficiently.
- Proficient IT skills, including experience with MS Office and learner management systems.
- Ability to work independently as well as part of a team.
- Empathy and a genuine passion for supporting learners to achieve their potential.
- Knowledge of relevant educational policies, safeguarding, and data protection legislation is desirable.
- Competitive salary package within the education sector in Plymouth.
- Permanent, full-time role offering excellent job stability and career development opportunities.
- Supportive and friendly working environment focused on professional growth.
- Access to training and continuous professional development.
- Contributory pension scheme and other employee benefits aligned with Access Education Group policies.
If you are passionate about supporting learners and want to make a meaningful difference in education, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role.
Join Access Education Group and help us inspire learners to achieve their full potential.
